Jarrien Wakefield
Milwaukee,WI
Summary
Versatile and results-driven professional with extensive experience across various roles, including a notable tenure at Amazon. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating proficiency in material storage and exceptional rapport-building skills. Achieved significant improvements in efficiency and client retention, leveraging strong organizational and interpersonal abilities to exceed employer expectations.
Overview
2024
2024
years of professional experience
Work History
Package Handler
Fedex
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Server
Capital Grille
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Warehouse Worker
NAPA Auto Parts - Genuine Parts
- Consistently lifted materials weighing as much as Number pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
Receptionist
Baptist
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
Diesel Mechanic
Ryder
09.2023 - 09.2023
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Documented findings and actions taken.
- Installed new systems and components in vehicles.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Inspected vehicle systems to assess function and uncover defects.
Customer Service Representative
Amazon
06.2019 - 11.2020
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Diploma -
Gateway Christian High School
MemphisSkills
- Material storage
- Pallet building
- Truck loading
- Product packing
- Grilling
- Recipe modification
- Surface cleaning
- Order prioritization
- Scheduling
- Bookkeeping
- Correspondence distribution
- Travel coordination
- Complaint resolution
- Account updating
- Building rapport
- Medical terminology
- Travel planning
- Follow-up skills
Timeline
Diesel Mechanic
Ryder
09.2023 - 09.2023
Customer Service Representative
Amazon
06.2019 - 11.2020
Package Handler
Fedex
Server
Capital Grille
Warehouse Worker
NAPA Auto Parts - Genuine Parts
Receptionist
Baptist
Diploma -
Gateway Christian High School