Jarrin Santana
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Communications Specialist
AdventHealth
02.2022 - Current
- Promptly answers all incoming calls, collects pertinent information from the caller, and enters the
required information into the Computer Aided Dispatch System. - Interact with field units professionally over the phone and radio using proper etiquette and
utilizing excellent customer service skills. - Interact with air crews and pilots professionally over the phone and radio using proper
etiquette and utilizing excellent customer service skills. - Monitor all radio traffic while simultaneously listening to the room for pre-alerts to incoming
calls, coordinating inbound and outbound air traffic, and promptly updating the status of the
aircraft to maintain system compliance.
EMS Dispatcher
First 2 Aid EMS
05.2021 - 01.2022
- Dispatchers are responsible for prioritizing all emergent and non-emergent calls that requires response of an ambulance.
- They are responsible for the deployment and tracking/moving of units on an ongoing basis throughout the day.
- Broadcast all call information to crews regarding runs, any kind of emergencies, weather delays and general information.
Airport Operations Agent
Menzies Aviation
11.2020 - 05.2021
- Prepare and compile flight departure paperwork as needed, audit and file flight paperwork and fuel service records
- Support and assist in planning and coordinating irregular operations including Long Tarmac Delay situations and reporting
- Responsible for delay prevention and cancel impact mitigation, thru issue resolution or escalation to station leadership as required
Education
High School Diploma -
Liberty High School
Kissimmee, FL05.2018
Skills
- Data Entry
- Emergency Call Routing
- Dispatcher Monitoring
- Medical Emergency Response
- Emergency Communications
- Crisis Management
- Map Reading
- Map Reading Skills
- Teamwork and Collaboration
- Monitoring Frequencies
- Weather Watching
- Customer Satisfaction
- Federal Aviation Regulations
- Crew Safety
- Aircraft Dispatch
- Passenger Support
- Federal Guidelines
- Airfield Safety Expertise
- Arrival and Departure Duties
- Airfield Operations Supervision
- Air Travel
- Security Regulations
Certification
- Licensed Ground Security Coordinator - 2 Years
- IS.100 FEMA
- IS.101 FEMA
- IS.700 FEMA
- IS.907 FEMA
- IS.2200 FEMA
- IAMTCS Certified Flight Communicator
Timeline
Communications Specialist
AdventHealth
02.2022 - Current
EMS Dispatcher
First 2 Aid EMS
05.2021 - 01.2022
Airport Operations Agent
Menzies Aviation
11.2020 - 05.2021
High School Diploma -
Liberty High School