Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jarrod Garrus

Owings Mills,MD

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

16
16
years of professional experience

Work History

Supervisor, Chick-Fil-A

Chartwells Compass Group
05.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Lead Food Service Worker, Chick-fil-A

Chartwells Compass Group
08.2018 - 05.2023
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Lead Food Service Worker, Salsarita's

Chartwells Compass Group
08.2014 - 05.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Cashier, True Grits

Chartwells Compass Group
08.2011 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.

Food Service Worker, True Grits

Chartwells Compass Group
08.2007 - 05.2011
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Set up and broke down food service lines quickly to maintain service flow.

Education

High School Diploma -

George McMechen High School
Baltimore, Maryland
06.1998

Skills

  • Balance Cash Drawers
  • Kitchen Safety Standards
  • Dependable and Cooperative
  • Food-Grade Sanitizers
  • Raw Materials Handling
  • Equipment Troubleshooting and Maintenance
  • Organization and Time Management

Timeline

Supervisor, Chick-Fil-A

Chartwells Compass Group
05.2023 - Current

Lead Food Service Worker, Chick-fil-A

Chartwells Compass Group
08.2018 - 05.2023

Lead Food Service Worker, Salsarita's

Chartwells Compass Group
08.2014 - 05.2018

Cashier, True Grits

Chartwells Compass Group
08.2011 - 05.2014

Food Service Worker, True Grits

Chartwells Compass Group
08.2007 - 05.2011

High School Diploma -

George McMechen High School

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Jarrod Garrus