Jarrod Kennedy
Scottsdale,AZ
Summary
To obtain a position where I can demonstrate my
Overview
18
18
years of professional experience
Work History
Renewal Specialist
Axway
10.2015 - Current
- Increased customer retention by proactively identifying and resolving potential issues.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Streamlined the renewal process with improved communication and collaboration across departments.
- Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
Marketing Program Manager
Endurance International Group
06.2012 - 08.2015
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Debt Resolution Specialist
American Platinum Financial Services
07.2009 - 05.2012
- Contact potential clients in distressed financial situations
- Gather information pertaining to clients unsecured debt and/or mortgage(s)
- Analyze basic financial information and design a plan to ease the clients' financial burden
- Identify and overcome enrollment obstacles or objectives
- Manage prospects and pipeline.
Education Finance Advisor
Nextstudent Inc
07.2006 - 09.2008
- Contacting borrowers who have requested student loan information
- Handle heavy incoming call volume
- Assist in Student Loan and Consolidation application process
- Cross-selling student loan products
- Build and maintain client bases
- Contact clients periodically to determine if there have been changes in their financial status
- Explain to individuals the details of financial assistance available to college and university students, such as loans, grants and scholarships.
Education
High School Graduation -
Pinnacle High School
Phoenix, AZ01.2004
Skills
- Relationship Management
- Salesforce Proficiency
- Interpersonal skills
- Attention to detail
Skills And Experience
- Strong written and verbal communication skills
- Ability to work accurately and efficiently with distractions
- Excellent time management skills
- Ability to apply problem solving skills while working with customers
- Ability to work well independently or as part of a team
- Excellent keyboarding skills
- Experience using word processing, excel and database applications
- Maintains an appearance and conduct suitable for working with the public
- Ability to work efficiently and accurately in a fast paced environment
References
- Jerry Wingo, Backflow Protection – Owner, (602) 515-6140
- Samuel Hunter, American Platinum Financial Services – Sales Manager, (480) 772-3172
- Terrence Yaldo, Valley Wholesale – Owner, (602) 677-6333
Timeline
Renewal Specialist
Axway
10.2015 - Current
Marketing Program Manager
Endurance International Group
06.2012 - 08.2015
Debt Resolution Specialist
American Platinum Financial Services
07.2009 - 05.2012
Education Finance Advisor
Nextstudent Inc
07.2006 - 09.2008
High School Graduation -
Pinnacle High School
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