Jarrod Loposay
Bailey,NC
Summary
At Majestic Kitchen and Bath, I spearheaded warranty management, enhancing customer satisfaction and operational efficiency. My leadership reduced warranty costs and improved team performance through strategic training and quality control measures. Skilled in warranty analysis and team management, I excel in fostering teamwork and delivering results with a positive attitude. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
Work History
Service and Warranty Manager
Majestic Kitchen and Bath
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
- Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
- Conducted regular audits of service center workmanship to maintain high-quality repair standards under manufacturer guidelines.
- Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
- Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
- Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Diploma -
North Raleigh Christian Academy
Raleigh, NC1999
Skills
- Warranty Analysis
- Operational Efficiency
- Team Management
- Escalation Handling
- Complaint Handling
- Policy Enforcement
- Records Review
- Trend Analysis
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Leadership
- Adaptability and Flexibility
- Team building
- Professional and Courteous
- Task Prioritization
- Scheduling and Coordinating
- Self Motivation
- Professionalism
- Schedule Management
- Written Communication
Accomplishments
Safety Committee
Driver Safety Committee
Safe Driver Award
Safety Employee Award
Worked with Majestic for 20+ years
Able to have worked in many different areas within the company to make a specific department more efficient.
Certification
OSHA 30 Certification
First Aid Certification
Forklift Certification
Timeline
Service and Warranty Manager
Majestic Kitchen and Bath
Diploma -
North Raleigh Christian Academy