Jarrod McNeil
Raleigh,NC
Summary
Talented professional with several years of driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished, high-energy pre-sales and customer relations post-sales professional, well-versed in communicating with different individuals, and negotiating successful solutions. Focused on offering superior support, and meeting all production targets. Building relationships, cultivating partnerships, and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Success Engineer
Cisco Systems
Raleigh, NC
12.2020 - Current
- Build Catalyst AI Assistance + code.
- AWS Cloud Infrastructure Readiness Assessments.
- AWS Cloud migration hands-on efforts.
- Customer Success Management of 50+ multi-million business management.
- $5 million dollars plus in Cisco sales moved through the lifecycle for multiple large industries (Healthcare, Finance, Bank, & Tech Energy).
- Daily consultant kickoffs and success plan development for new technology onboarding.
- Identifying internal competing projects and resources.
- Effectively assessing the internal landscapes of healthcare, finance, banking, and tech industry customers.
- Daily business viability assessment of AI opportunities.
- Resolved customer complaints in a timely manner.
- Educated customers on product features and technical details to highlight benefits.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Evaluation of various factors, including key business metrics, potential risks, compliance requirements, and sustainability considerations.
- Consistent, enhanced productivity and cost efficiency for my customers.
- Accelerator presentation examples for AI solutions, like machine LLMs, for AI assistance.
- High-risk renewals management.
- Turning red risk into green renewal.
- Contributed to 1.5 billion weighted customer ARR, and customer ROI in FY25.
- Success plan creation for customer pathway best practice discussions.
- The Account Team collaborates cross-functionally on a daily basis.
- Experienced in Leading Customer Success Discovery.
- 10 out of 10 Customer Satisfactions.
- Technical hands-on AWS Identity and Access Management (IAM) customer walkthrough and cloud security best practices.
- Negotiated deals and handled complaints or objections.
- Developed and implemented sales strategies to increase customer base.
- Licensing, Subscriptions, Sales/Adoption.
- Adoption Barrier Resolution 93% resolution for Catalyst Products developments
- Appointed Ask the Expert Sessions presentation (updating New Material
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed key customer relationships to increase sales and adoption.
- Sales pipeline management using metrics, decision maker conversation.
- Post-sale lifecycle adoption management.
- Greeted and assisted customers to foster positive experiences.
- Reduced process lags by training employees on best practices and protocols.
- Identified customer needs by asking questions and advising on best solutions.
- Created customized presentations for potential customers.
- Recognized cloud security risks to properly handle deployments.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Network Engineer III
Lumen
11.2017 - 12.2020
- Infrastructure support.
- Cloud Support
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Managing more than 200 SD-WAN network organizations across the country.
- MAC (Move/Add/Change) Implementation Projects Every Day.
- Versa Software patch upgrade assistance.
- Provided technical support to users experiencing difficulties with their networks.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Performed and documented runbook network operations using step-by-step decision trees.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Juniper Networks.
- ISP WAN Troubleshooting.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Assisted various departments in maintaining network security by configuring remote routers and firewalls.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Core Network Engineering.
- Transport Troubleshooting for Redundant Connections.
- MPLS circuit and port checks.
- Managed three ticketing systems.
- CRM
- Conducted live overview training demos for newly SD-WAN customers.
- Alcatel VPRN, VPLS, and EPIPE Commands.
- Maintained device template syncs for the organization; synced over 50 lines.
- Conducted failover testing to maintain high availability redundancy.
- Created a Method of Procedures (MOPs), a list of procedures for each Change Request.
- Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
- Monitored network performance and troubleshooted any issues that arose.
Gov't Trainer: Marines Instructor
Jenai Communications Inc
Remote, IL
03.2015 - 10.2017
- Technical Consultants.
- Facilitate Cisco CCNA Training of ranked Marines
- Facilitated Routing, Switching, VLAN/WAN, and Wireless training classes.
- Military Network Engineering Training.
- Maintained up-to-date knowledge of industry trends and best practices.
- Adapted teaching methods according to the needs of individual learners or groups.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Systems Engineer & Trainer
Charter Communications
Raleigh, NC
- Help train and support team at Centralized, Distributed, Hotel & Resort Property
- AP Synchronization and Troubleshooting.
- Basic understanding of 802.11a, 802.11b, and 802.11g channel ranges.
- Login to Controllers to identify the correct AP with the problem and resolve the issue.
- Using PuTTY and Tera Term to log in to switches.
- Learned and troubleshooter of VLAN traffic to resolve access point problems.
- Monitoring outages for WAN.
- Engage in Linux Shell Scripting Labs and Training.
- Advised on project costs, concepts or design changes.
- Verified stability, security and scalability of system architecture.
- Developed system models using automated tools to analyze performance under various operating conditions.
Education
AI Cloud & Infrastructure Sales - AI Infrastructure Cisco Sales
Cisco Mindtickle Academy
01-2025
AA -
Louisburg College
Skills
- AI infrastructure
- Cloud migration
- Customer success
- Sales strategies
- Network troubleshooting
- Account management
- AWS sales team training
- Customer relationship management software (CRM)
- Negotiation expert
- Verbal and written communication
- Personnel training and development
- Sales promotion
- Training and coaching
- Metric tracking
- Persuasive
- Client relations and retention
Certification
- Customer Success Management
- CCNP
- Generative AI Certified
- AI Cloud Infrastructure Readiness
- MEDDPICC Sales Management (Go-to-Market)
- Pipeline Management
- Python Language
- Automation Python SDKs
- SD-Access (Secure Development)
References
References available upon request.
Timeline
Customer Success Engineer
Cisco Systems
12.2020 - Current
Network Engineer III
Lumen
11.2017 - 12.2020
Gov't Trainer: Marines Instructor
Jenai Communications Inc
03.2015 - 10.2017
Systems Engineer & Trainer
Charter Communications
AI Cloud & Infrastructure Sales - AI Infrastructure Cisco Sales
Cisco Mindtickle Academy
AA -
Louisburg College
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