Jarrod Pfaffmann
Newburgh
Summary
Results-driven Project Manager with extensive experience in telecommunications infrastructure. Skilled in driving cost-effective solutions and enhancing operational reliability, while fostering collaboration among cross-functional teams to optimize network performance.
Overview
17
17
years of professional experience
Work History
Engineer II, Infrastructure & Applications Operations
WideOpenWest (WOW!)
Evansville
01.2023 - 01.2026
- Implemented, configured, and successfully launched new IPAM software, migrating all scopes and data from the legacy system.
- Established automated RFC 8805 connections to streamline data exchange between software and industry database providers.
- Engineered automated utilization reports to enhance data tracking and reporting efficiency.
- Audited all commercial and DHCP scopes, reclaiming over 100,000 IPs and preventing approximately $1M in expenditure for a new IP block.
- Analyzed and procured circuits to identify and fulfill capacity needs, thereby maintaining network efficiency.
- Collaborated with cross-functional teams to elevate system availability, enhance performance, and improve overall operational reliability.
- Cultivated strong carrier relationships to guarantee reliable network connectivity, ensure prompt issue resolution, and maintain optimal service performance.
- Spearheaded contract negotiation efforts for network services, maintenance agreements, and technology solutions.
Carrier Services Manager, Engineering Operations
WideOpenWest (WOW!)
Evansville
12.2019 - 01.2023
- Transitioned the company's network from CLEC/TDM infrastructure to an IP-based environment, eliminating RBOC originating trunking requirements and achieved annual savings of $750,000.
- Decommissioned all TDM voice infrastructure and successfully migrated to SIP.
- Managed toll-free call routes and optimized Least Cost Routing (LCR) strategies by evaluating carrier routes to enhance cost-effectiveness and network performance.
- Administered operating expenses, managing vendor relationships, SLAs, and KPIs to ensure operational efficiency.
- Scrutinized vendor invoices for accuracy, ensuring correct usage and expense allocation.
Business Operations Engineer
WideOpenWest (WOW!)
Evansville
12.2016 - 01.2020
- Managed internal ordering processes with providers and Incumbent Local Exchange Carriers (ILECs) to ensure timely and accurate service delivery.
- Conducted invoice auditing and reporting to analyze operational metrics and verify billing accuracy, ensuring optimal utilization of resources.
- Generated operational reports using Equinox software to support decision-making and monitor performance.
Translations and Capacity Engineer II
WideOpenWest (WOW!)
Evansville
01.2015 - 01.2017
- Configured and maintained internal Metaswitch translations to ensure seamless system integration.
- Served as third-level escalation point for complex internal routing issues, resolving network problems and coordinating solutions.
- Managed all internal ordering, circuit auditing, and contract negotiations, resulting in annual savings exceeding $500,000.
VP of Carrier Services
Telecom Consulting Services
Evansville
01.2012 - 01.2015
- Led carrier sourcing, contract negotiations, and vendor management initiatives, securing competitive pricing, favorable Service Level Agreements (SLAs), and enhanced operational efficiencies.
- Directed nationwide wholesale long-distance carrier strategy, negotiating interconnection, transport, and termination agreements to enhance network performance and lower operating costs.
- Analyzed traffic patterns, market trends, and carrier performance metrics to refine routing strategies, maximize network profitability, and improve service quality.
- Collaborated with executive leadership, engineering, finance, and sales teams to formulate carrier solutions aligned with customer needs and business growth objectives.
- Oversaw carrier relationship management, resolving escalated service, billing, and operational issues, ensuring compliance with contractual obligations and industry regulations.
- Identified new wholesale telecommunications opportunities, including voice, SIP, transport, and IP services, to drive business expansion and bolster market competitiveness.
Director of Technical Operations
Telecom Consulting Services
Evansville
01.2011 - 01.2012
- Led engineering, network operations, and technical support teams, implementing standardized processes that boosted operational efficiency, reduced incident resolution times, and elevated customer satisfaction.
- Designed and optimized managed service delivery models, incorporating network monitoring, infrastructure management, change management, and proactive maintenance to enhance service reliability and scalability.
- Directed daily technical operations for managed services engagements, achieving high availability and service quality while ensuring compliance with customer SLAs across multi-site enterprise environments.
- Partnered with clients to assess technical requirements, develop strategic technology roadmaps, and implement network, voice, cloud, and security solutions aligned with business objectives and budgetary constraints.
- Managed vendor relationships and technology implementations, driving continuous process improvements to enhance operational performance and ensure compliance with industry best practices.
Lead Analyst
Telecom Consulting Services
Evansville
01.2010 - 01.2010
- Analyzed large datasets using reporting and business intelligence tools to generate actionable insights and streamline billing operations for managed telecommunications services.
- Led analysis and reconciliation of complex telecommunications billing data across cloud-based invoice management platforms, identifying discrepancies and enhancing invoice accuracy.
- Collaborated with carriers, vendors, and clients to validate contract compliance and automate reconciliation processes, optimizing Telecom Expense Management (TEM) workflows.
Technical Consultant
Telecom Consulting Services
Evansville
01.2009 - 01.2010
- Delivered technical consulting and implementation support for nationwide cellular carrier solutions, achieving reliable connectivity and facilitating successful customer deployments.
- Assessed wireless network performance and proposed voice, data, and mobility solutions that improved coverage and service quality.
- Worked with carrier partners and client teams to troubleshoot technical issues, optimize wireless services, and ensure timely project delivery within budget.
Education
Associate of Science - Business Administration And Management
University of Southern Indiana
06-1996
Skills
- IP address management
- Networking Engineering
- Network optimization
- Transport Technologies
- Infrastructure Operations
- Technical Leadership
- Project Management
- Operational analysis
- Capacity planning
- Data analysis
- Documentation processes
- Performance metrics
- Performance indicators
- Schedule management
- Requirements analysis
- Cost reduction
- Effective communication
- Expense management
- Service agreements
- Supplier Management
- Vendor management
- Carrier Services
- Contract Negotiations
- Contract negotiations
- Delivery Excellence
- Technical analysis
- Cross-functional team leadership
- Cross-functional teamwork
- Problem solving
- Effective communication
- Strategic planning
- Team collaboration
- Technical writing
- Cross-functional team leadership
- Operations management
- Data interpretation
- Technical writing
- Team collaboration
Personal Information
Title: Senior Operations Analyst-Engineering & Construction
Timeline
Engineer II, Infrastructure & Applications Operations
WideOpenWest (WOW!)
01.2023 - 01.2026
Carrier Services Manager, Engineering Operations
WideOpenWest (WOW!)
12.2019 - 01.2023
Business Operations Engineer
WideOpenWest (WOW!)
12.2016 - 01.2020
Translations and Capacity Engineer II
WideOpenWest (WOW!)
01.2015 - 01.2017
VP of Carrier Services
Telecom Consulting Services
01.2012 - 01.2015
Director of Technical Operations
Telecom Consulting Services
01.2011 - 01.2012
Lead Analyst
Telecom Consulting Services
01.2010 - 01.2010
Technical Consultant
Telecom Consulting Services
01.2009 - 01.2010
Associate of Science - Business Administration And Management
University of Southern Indiana