Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Troy Dalcour Sr.

Snellville,GA

Summary

Results-driven Network Engineer with 8.5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Looking to re-enter the Networking field after a 20-year hiatus. Have been diligently studying and earning certifications to ensure preparation to be an effective team member and to make an immediate impact. Highly trainable and committed to working until the task is completed. As a current business owner, understands the dedication required to achieve success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Network Engineer II

Adcom Communications
07.2001 - 01.2004
  • Worked in NOC, analyzing and resolving customer trouble tickets. Occasionally, had to dispatch external vendors to customer sites for issue resolution.
  • Initially, company operated from 8 am to 5 pm, with engineers on call via pager. I proposed starting a second shift to relieve other engineers and volunteered to train someone for third shift, transitioning hours of operation to 24/7.
  • Additionally, I assisted in creating a digital database for customer information to eliminate reliance on file cabinets.
  • contributed to configuring Cisco Routers and Firewalls using configurations provided by Design Engineers.
  • Additionally, I spearheaded development of a paperless documentation approval system and new automated sales-to-delivery and order processing system. When I first started, all records were stored in file cabinets.

Network Engineer II

Urban Media
08.2000 - 01.2001
  • At that time, the company adopted a new model, providing DATA & VOIP services to the entire new building using a combination of Cisco and Nortel products. Various protocols were employed, including BGP, RIP, IGRP, EIGRP, and OSPF.
  • Applied tier-isolation best practices to support multi-tier architectures.
  • Troubleshot complex multi-vendor network service provider issues.
  • Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.

Network Engineer II

Concert/ BT
06.1999 - 07.2000
  • I have earned my Cisco Routing & Switching CCNA and was a candidate for the CCNP WAN certification.
  • I worked in the NOC, monitoring Cisco switches, routers, and firewalls. My role involved analyzing and resolving trouble tickets received from customers worldwide on BT's Network.
  • Applied tier-isolation best practices to support multi-tier architectures
  • Our networks had various configurations and utilized different protocols, including BGP, RIP, IGRP, EIGRP, and OSPF.




Network Install Engineer

MCI Telecommunications
03.1996 - 06.1999
  • I handled the physical wiring of T1s and T3s, established cross-connects in the MUX and configured the ports on the Switch.
  • Subsequently, I conducted end-to-end testing with AT&T to ensure the circuits were operational and clear before finalizing their setup in the system for activation.
  • Additionally, I addressed trouble tickets, ensuring the MCI segment was functioning correctly or resolving any internal issues. I adhered to Standard Operating Procedures, escalating issues promptly when needed.
  • Developed comprehensive project plans to ensure timely completion within budget constraints.

Education

Associate of Applied Science - Electrical, Electronics And Communications Engineering

DeVry
Decatur, GA

Skills

  • Procedure Development
  • Telecommunications Systems
  • Interoperability Testing
  • IP Address Management
  • Routing Protocols BGP, OSPF, IGRP, EIGRP & RIP
  • Cisco Firewall Security
  • Fortinet Cyber Security
  • Fortinet Threat Landscape
  • Load Balancing
  • IP Addressing and Subnetting
  • WAN
  • VOIP
  • Critical Thinking
  • Quality of Service (QoS) Deliveries

Certification

  • Fortinet Certified Associate - March 2024 to March 2026
  • Fortinet Certified Fundementals in Cyber Security Feb 2024 to Feb 2026

Accomplishments

  • FCP-AWS Cloud Security 7.4 Administrator Course Completion
  • Fortigate Security and Fortigate Infrastructure Course Completion
  • FCA - Fortigate 7.4 Operator Course Completion
  • FCF - Fortigate Introduction to Cyber Security Course Completion

Timeline

Network Engineer II

Adcom Communications
07.2001 - 01.2004

Network Engineer II

Urban Media
08.2000 - 01.2001

Network Engineer II

Concert/ BT
06.1999 - 07.2000

Network Install Engineer

MCI Telecommunications
03.1996 - 06.1999

Associate of Applied Science - Electrical, Electronics And Communications Engineering

DeVry

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Troy Dalcour Sr.