Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Johnson

New Hill,NC

Summary

Results-driven Network/Telecom Specialist with 10+ years of experience in NOC and Network Engineering roles, including CLEC 911 call testing and troubleshooting. Skilled at monitoring, documenting, and resolving incidents in large-scale WAN/LAN/VOIP environments. Strong background in customer communications, ticket management, and technical documentation. Known for clear communication, technical expertise, and a collaborative approach to ensuring uptime and client satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Network Engineer II

Bandwidth.com
07.2019 - 04.2024
  • Supported CLEC operations with 911 call testing and troubleshooting, ensuring accurate routing and reliability of emergency services.
  • Collaborated with internal teams, carriers, and customers to resolve incident tickets quickly and maintain service continuity.
  • Designed, planned, and deployed Spine-Leaf architecture (Cisco Nexus) to enhance scalability.
  • Migrated critical firewall infrastructure to Palo Alto PA-5450, improving security posture.
  • Authored SOPs, process guides, and network diagrams for IP services.
  • Configured and troubleshot routing protocols (BGP, OSPF) during carrier and customer implementations.

IP NOC Engineer

06.2016 - 07.2019
  • Acted as Tier II escalation point for IP network incidents impacting enterprise and VOIP services.
  • Provided incident response, ticket narration, and technical documentation for leadership.
  • Trained junior NOC staff and created standardized troubleshooting workflows.
  • Supported provisioning and turn-up of customer circuits, including IP, TDM, and VOIP trunks.

NOC Technician I → III

08.2012 - 06.2016
  • Monitored nationwide VOIP and IP networks in a 24/7 environment, ensuring 99.999% availability.
  • Conducted 911 call path validation and collaborated with carriers to troubleshoot call routing.
  • Managed incident tickets from creation through resolution, providing clear updates to customers.
  • Promoted rapidly based on technical troubleshooting and communication skills.

Staff Sergeant / Crew Chief

U.S. Air Force Reserves
08.2005 - 12.2013
  • Supervised and trained 50+ incoming reservists on technical troubleshooting procedures.
  • Coordinated and documented complex maintenance for C-17 aircraft systems.
  • Honored for leadership, accountability, and attention to detail under pressure.

Transient Alert Specialist

Midwest ATC
10.2010 - 12.2011
  • Supported mission-critical communications and documentation for U.S. Air Force flight operations.
  • Ensured proper use of SMS and GTSS systems for efficient mission planning.

Education

Associate in Arts -

Wake Technical Community College
08.2022

Skills

  • Network Monitoring & Incident Response
  • CLEC 911 Call Testing & Troubleshooting
  • Ticket Management & Customer Communication
  • VOIP, SIP, MPLS, VPN, VLANs, TCP/IP, BGP, OSPF
  • Cisco (Nexus, Catalyst, ASA, NCS, XR), Juniper (SRX, JUNOS), Palo Alto (PA-5450, PANOS)
  • Microsoft Excel Reporting & Documentation
  • Network Cabling & Circuit Provisioning (IP & TDM)
  • Process Documentation & SOP Development
  • Project Management & Agile Collaboration
  • Network configuration
  • LAN switching technologies
  • Layer-2/3 protocols
  • IP addressing and subnetting

Certification

  • CCNA Route/Switch | 2014-01
  • CompTIA Linux+ | 2014-05
  • Pursuing: CCNP ENCOR, PMP

Timeline

Network Engineer II

Bandwidth.com
07.2019 - 04.2024

IP NOC Engineer

06.2016 - 07.2019

NOC Technician I → III

08.2012 - 06.2016

Transient Alert Specialist

Midwest ATC
10.2010 - 12.2011

Staff Sergeant / Crew Chief

U.S. Air Force Reserves
08.2005 - 12.2013

Associate in Arts -

Wake Technical Community College

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