Damien Watson
Queens
Summary
Results-driven and highly skilled Information Technology Specialist with over ten years of experience in information technology administration and security. Proven track record of success in managing information systems, providing technical support, and implementing security measures to protect critical assets. A strong commitment to excellence and continuous improvement. Extensive experience in helpdesk support, network administration, and system troubleshooting. Strong knowledge of IT infrastructure, including hardware, software, and networking technologies. Adept at collaborating with cross-functional teams to deliver innovative IT solutions and support organizational objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Field Service Engineer
Skanska USA
Queens, NY
11.2023 - Current
- Provided Tier 1–2 technical support for end users, troubleshooting, diagnosing, and resolving hardware, software, and network issues across Windows-based systems.
- Collaborated with cross-functional teams to implement system upgrades and enhancements effectively.
- Administered Microsoft Active Directory by creating, modifying, and disabling user accounts, managing security groups, and enforcing access control in accordance with organizational policies.
- Developed and executed maintenance schedules, improving equipment reliability and reducing downtime.
- Performed system imaging, OS deployment, and patching to maintain standard configurations and security compliance
- Managed, and troubleshot Cisco routers and switches, including VLANs, trunking, routing protocols, and access control lists (ACLs).
Field Service Technician (Part Time)
Spectrum (Charter Communications)
Queens, NY
08.2023 - Current
- Installed, configured, and tested high-speed internet, TV, and voice services for residential and commercial customers.
- Performed network diagnostics using signal meters and spectrum analyzers to isolate and resolve connectivity issues.
- Conducted routine maintenance and troubleshooting on coaxial and fiber lines to ensure peak signal performance.
- Delivered on-site technical support while maintaining professionalism and strong customer satisfaction ratings.
- Collaborated with dispatch and network operations centers (NOC) to coordinate service restorations and outage responses.
- Documented work orders, equipment serials, and service resolutions accurately in company systems.
- Ensured compliance with company safety standards and FCC regulations during installations and repairs.
SATCOM Watch Officer
Defense Information Systems Agency
Fort Meade, Maryland
12.2019 - 07.2023
- Oversaw security initiatives of the cloud structure and worked to investigate and resolve any related issues.
- Directed all phases of complex projects while managing and motivating team members.
- Worked with technical teams and external vendors to provide optimal operational support for various services.
- Provided timely and accurate responses for all incidents and requests.
- Performed and coordinated special assignments from the infrastructure manager.
- Provided technical support for information systems and networks, including troubleshooting hardware and software issues.
- Installed, configured, and maintained servers, workstations, and other IT equipment to support organizational needs.
- Collaborated with IT teams to implement security measures and ensure compliance with security policies and standards.
- Assisted in system upgrades and migrations to enhance IT infrastructure and support business operations.
Information Systems Security Analyst
United States Army
Fort Bragg, North Carolina
09.2018 - 07.2021
- Managed user access and controls with Microsoft Active Directory, performed technical configuration reviews, and implemented cyber security solutions to protect critical assets.
- Managed information systems and provided technical support for end-users, ensuring the smooth operation of IT systems.
- Installed, configured, and maintained software applications and peripheral devices to support organizational needs.
- Conducted system backups and data recovery procedures to protect critical data and ensure business continuity.
- Assisted in the implementation of IT security measures to protect sensitive information and prevent unauthorized access.
Information Technology Administrator
United States Army
Fort Bragg, North Carolina
05.2015 - 09.2018
- Provided helpdesk support for end-users, addressing technical issues and resolving IT-related problems.
- Managed user accounts and permissions, ensuring compliance with security policies and procedures.
- Conducted system audits and assessments to identify security vulnerabilities and recommend remediation measures.
- Assisted in the implementation of IT security controls to protect information assets and mitigate security risks.
Education
Bachelor of Science - Information Technology
Excelsior College
Albany, NY04-2026
Associates of Arts - Liberal Arts
Nassau County Community College
Garden City, New York05.2024
No Degree - 25S- Satellite Communications Operator
US Army
06-2016
Skills
- Windows , Linux , MacOS
- Active Directory
- Ticketing Systems
- Network Protocols
- Windows O365
- Knowledge of SQL
- Knowledge of VMWare
- Network Monitoring & Incident Response
- Event Detection, Log Analysis & Threat Identification
- Cisco Routing & Switching
- LAN/WAN Troubleshooting & Performance Optimization
- Network Fault Isolation & Root Cause Analysis
- Incident Escalation & Remediation Procedures
Certification
- CompTIA SecurityX
- CompTIA Security+
- CompTIA Network+
- EC Council CEH
- CCNA - Routing & Switching
Timeline
IT Field Service Engineer
Skanska USA
11.2023 - Current
Field Service Technician (Part Time)
Spectrum (Charter Communications)
08.2023 - Current
SATCOM Watch Officer
Defense Information Systems Agency
12.2019 - 07.2023
Information Systems Security Analyst
United States Army
09.2018 - 07.2021
Information Technology Administrator
United States Army
05.2015 - 09.2018
Bachelor of Science - Information Technology
Excelsior College
Associates of Arts - Liberal Arts
Nassau County Community College
No Degree - 25S- Satellite Communications Operator
US Army
MILITARY
DoD Top Secret / Sensitive Compartmented Information Security Clearance