Jarrod Harris
Mesquite,TX
Summary
- Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Loan Consultant
New American Funding
04.2017 - 05.2023
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Utilized risk management strategies to attain high loan approval rates.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Sr. Training Specialist
Nationstar Mortgage/mr. Cooper
03.2015 - 10.2016
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
Sr. Sales Facilitator
Homeward Residential Inc/OCWEN
07.2013 - 02.2015
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
Loss Mitigation Specialist
GMAC ResCap
07.2012 - 07.2013
- Assessed clients' financial data to determine loan suitability.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Assisted with short sales and deed in lieu processes.
Instructor Specialist
Countrywide Mortgage/Bank Of America
01.2003 - 11.2011
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
BBA - Marketing And Finance
Midwestern State University
Wichita Falls, TXSkills
- Customer Care
- Customer Relationship Management
- Financial Analysis Aptitude
- Creative Solutions
- New Client Acquisition
- Fraud Prevention and Detection
Certification
- Certified School Safety Coordinator, State of Texas
Timeline
Sr. Loan Consultant
New American Funding
04.2017 - 05.2023
Sr. Training Specialist
Nationstar Mortgage/mr. Cooper
03.2015 - 10.2016
Sr. Sales Facilitator
Homeward Residential Inc/OCWEN
07.2013 - 02.2015
Loss Mitigation Specialist
GMAC ResCap
07.2012 - 07.2013
Instructor Specialist
Countrywide Mortgage/Bank Of America
01.2003 - 11.2011
BBA - Marketing And Finance
Midwestern State University
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