Jarvell Hardy
Riverview
Summary
Resourceful professional with a strong client-focused approach and extensive experience in the banking and healthcare sectors, specializing in data accuracy and verification. Skilled at handling sensitive information and maintaining smooth operational workflows. Known for elevating service standards, and promoting effective teamwork to boost efficiency in fast-paced settings. Highly proficient in Microsoft Excel, and dedicated to upholding strict confidentiality.
Overview
9
9
years of professional experience
Work History
Part-Time Brush
Derby Lane Poker
St. Petersburg
03.2025 - Current
- Deliver prompt and efficient customer service to casino guests by facilitating chip exchanges and money services, ensuring a positive, enjoyable gaming environment.
- Accurately enter guest information into the central database upon arrival, creating and updating client accounts.
- Support casino dealers and floor supervisors by efficiently distributing gaming supplies, and managing essential paperwork.
- Uphold strict professionalism and confidentiality when handling sensitive information and daily net profit transactions.
- Work collaboratively with team members to ensure seamless casino operations during peak periods and special events.
Customer Service Representative
Truist Bank
Tampa
11.2024 - Current
- Safeguard sensitive client information by strictly maintaining privacy, and consistently adhering to all confidentiality protocols.
- Efficiently process high volumes of daily transactions, ensuring prompt completion, and minimizing customer wait times.
- Minimize check processing errors through meticulous verification of customer information, and thorough cross-referencing with bank records.
- Maintain exceptional accuracy in data entry, significantly reducing discrepancies, and enabling faster resolution of issues.
- Lead and support data migration projects, ensuring seamless and efficient transitions to new systems with minimal disruption to operations.
Data Steward Team Lead
Veeva
Tampa
07.2019 - 03.2024
- Audit and update Microsoft Excel spreadsheets to ensure data completeness and accuracy, proactively identifying and resolving gaps or inconsistencies.
- Spearhead innovative approaches for navigating and utilizing open-data resources for pharmaceutical companies on a national scale.
- Drive team performance by delivering comprehensive training and continuous support to both new hires and existing team members.
- Foster transparent communication with supervisors regarding workload management, promptly escalating potential issues or delays to maintain seamless operations.
Providers Relations Communications Coordinator
Freedom Health and Optimum Health
Tampa
03.2018 - 07.2019
- Managed escalated inbound and outbound calls, collaborating with healthcare providers to resolve disruptive issues efficiently.
- Drafted and issued termination letters to Medicare/Medicaid healthcare providers in accordance with organizational policies.
- Notified disruptive members of changes to their status or services, resulting from behavioral concerns.
- Executed mail merge processes to distribute correspondence to providers, and updated provider records in the shared Microsoft Excel drive.
- Ensured consistent messaging across all communication channels to effectively support both short- and long-term organizational goals.
Authorization Representative
Health Net Federal Services LLC
Tampa
02.2016 - 03.2018
- Oversee assigned caseloads of medical documents received from Veterans Affairs physicians, coordinating and scheduling patient appointments with external healthcare providers.
- Review and process medical records for data collection, data entry, and quality assurance, including health plan form submissions, and chart collection to address gaps in patient care.
- Handle escalated calls from medical providers, resolving issues related to claims processing for patients participating in the Veterans Choice Program.
Education
Associate of Applied Science - Business Management
Eastern Florida State College (Brevard Community)
Cocoa, FL05-2012
Skills
- Data Accuracy & Verification
- Client-Centric Mindset with a Commitment to Service Excellence
- Database Management
- Attention to Detail & Written Communication
- Microsoft Office; Proficient in Microsoft Excel and Google Sheets
- Data aggregation and validation
- Confidentiality & Data Security
- Time Management & Organization
References
References available upon request.
Timeline
Part-Time Brush
Derby Lane Poker
03.2025 - Current
Customer Service Representative
Truist Bank
11.2024 - Current
Data Steward Team Lead
Veeva
07.2019 - 03.2024
Providers Relations Communications Coordinator
Freedom Health and Optimum Health
03.2018 - 07.2019
Authorization Representative
Health Net Federal Services LLC
02.2016 - 03.2018
Associate of Applied Science - Business Management
Eastern Florida State College (Brevard Community)
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