Jarvis Heard
Las Vegas,NV
Summary
Dynamic professional with a proven track record in customer service and schedule management. As a Sales Supervisor at Keep It Clean Hand Car Wash, I consistently achieved sales targets and enhanced client satisfaction by resolving issues efficiently. Strong communication skills and excellent navigation abilities contribute to my success in diverse environments.
Overview
8
8
years of professional experience
Work History
Uber Driver
Uber
Las Vegas, NV
05.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Sales Supervisor
Keep It Clean Hand Car Wash
Las Vegas, NV
03.2021 - 05.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Addressed customer complaints and inquiries to verify satisfaction.
Boom Microphone Operator
BB Films
Las Vegas, NV
02.2018 - 03.2021
- Contributed to a positive work environment by fostering strong relationships among colleagues in various departments.
- Improved on-set communication by maintaining clear lines of dialogue between actors and production crew members.
- Enhanced audio quality by expertly positioning boom microphones during film and television productions.
- Minimized production delays by swiftly troubleshooting technical issues related to boom microphones or other audio components.
Education
General Studies
Northwood High School
Shreveport, LA06-2001
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
Timeline
Uber Driver
Uber
05.2023 - Current
Sales Supervisor
Keep It Clean Hand Car Wash
03.2021 - 05.2023
Boom Microphone Operator
BB Films
02.2018 - 03.2021
General Studies
Northwood High School