Jarvis Joseph
Customer Service Associate
Hattiesburg,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Looking out for the safety of customers and company while monitoring and preventing theft.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement
Hattiesburg, MS
05.2017 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals 10%.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Protected products from damage by using proper packaging and bagging techniques.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Entered customer interaction details in Genesis to track requests, document problems and record solutions offered.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Used hand-held scanners and physical logs to accurately track item movements.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maintain exceptional attendance record
- Maintain excellent personal hygiene
Courtesy Clerk
Winn Dixie
Hattiesburg, MS
11.2014 - 07.2016
- Monitored safety and security concerns and reported to leadership for resolution.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Returned unwanted items to correct store locations and restocked shelves.
- Conducted one-on-one training with 10 new employees to teach various store procedures.
- Served needs of more than 10 customers in busy retail environment.
- Maintained exceptional attendance record
- Maintained excellent personal hygiene
- Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and cleaning restroom.
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
Education
Bachelor of Arts - Criminal Justice
University Of Southern Mississippi
Hattiesburg, MS 08.2018 - 12.2020
Associate of Arts - Criminal Justice
Jones County Junior College
Ellisville, MS 08.2016 - 05.2018
High School Diploma -
Oak Grove High School
Hattiesburg, MSSkills
International sales support
Strategic sales knowledge
Good listening skills
Customer support
Inbound and outbound calling
Complaint resolution
Order fulfillment
Sales expertise
Creative problem solving
Cross-functional team collaboration
POS systems expert
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide which resulted in winning The Service Star Award.
- Above and beyond- resolved a customer's issue by finding and returning his personal item within the store.
Quote
I'll do whatever it takes to win games, whether It's sitting on a bench waving a towel, handing a cup of water to a teammate, or hitting the game-winning shot.
Kobe Bryant
Additional Information
References
- Reggie Taylor (601)-307-3713 (Instructor at Antonelli College)
- Jeramey Anderson (228)-217-4324(State Representative)
- Jack Coleman (601)297-7186(Retired School Teacher)
Volunteer Work
- Mentor at Boys and Girls club
- Participates in the annual heart walk at The University Of Southern Mississippi
- Community Service within Alpha Beaux Auxilary
Timeline
Bachelor of Arts - Criminal Justice
University Of Southern Mississippi
08.2018 - 12.2020
Customer Service Associate
Lowe's Home Improvement
05.2017 - Current
Associate of Arts - Criminal Justice
Jones County Junior College
08.2016 - 05.2018
Courtesy Clerk
Winn Dixie
11.2014 - 07.2016
High School Diploma -
Oak Grove High School