Jarvis J. Young
Spring,TX
Summary
Dynamic Field Consultant with Vanguard Cleaning Systems, adept at enhancing client satisfaction through consultative selling and strategic account management. Proven track record of driving revenue growth and operational efficiency, leveraging strong negotiation skills and a results-oriented approach to deliver tailored solutions that meet diverse client needs.
Overview
12
12
years of professional experience
Work History
Field Consultant
Vanguard Cleaning Systems
Houston, TX
08.2025 - Current
- Developed tailored solutions that enhanced client processes and increased operational efficiency.
- Conducted site assessments to evaluate client needs and operational challenges.
- Maintained strong relationships with clients through regular follow-up and feedback sessions.
- Developed strategies to increase customer satisfaction levels.
- Resolved client inquiries and escalated issues promptly.
- Recommended appropriate solutions based on individual customer needs.
- Implemented best practices aligned with company policies to ensure consistent service delivery.
- Collaborated with other departments to ensure successful operations.
- Documented research findings and prepared reports that outlined key results and actionable improvement strategies.
- Conducted research on the latest industry trends and regulations.
- Led valuation, due diligence and contracting as part of acquisition process.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Collected, tracked and evaluated current business and market trend data.
- Developed relationships with key customers to foster loyalty.
- Drafted proposals for new business opportunities.
- Ensured compliance with applicable laws, regulations, and standards.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
- Reported findings from field visits to senior executives.
Sales/Operations Manager
Robinson Pipe
01.2023 - 04.2025
- Achieved a 10% year-over-year sales increase for two consecutive years by implementing targeted sales initiatives and strengthening client relationships.
- Generated over $7M in annual sales each year.
- Consistently met or exceeded monthly sales targets of 40% of contract revenue and client retention goals of 90% through proactive account management and relationship building.
- Managed end-to-end sales transactions, preparing quotes, coordinating logistics, and ensuring timely delivery to enhance customer satisfaction.
- Led upselling initiatives for additional maintenance and specialty cleaning services, contributing to revenue growth.
- Spearheaded the development of lead generation channels and client fulfillment strategies, resulting in a consistent increase in qualified prospects.
- Conducted inside sales outreach to identify, engage, and onboard new clients, contributing to a growing customer base.
- Collaborated cross-functionally with team members to streamline operational processes, enhance workflow efficiency, and reduce bottlenecks.
- Ensured adherence to inventory control standards and operational compliance, resulting in reduced shrinkage and increased accountability.
- Led cross-functional meetings to address operational challenges and optimize workflows efficiently.
- Managed daily operations of the sales team including hiring, training, and performance evaluations.
- Trained new staff members on proper sales techniques and procedures.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Account Manager
City Wide Facility Solutions
01.2018 - 01.2023
- Coordinated service delivery with internal teams to enhance operational efficiency.
- Managed client accounts to ensure satisfaction and retention.
- Cultivated strong client relationships through consistent communication, fostering trust and loyalty.
- Facilitated client meetings to discuss service updates and feedback.
- Resolved client issues promptly to maintain positive relations.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Renewed existing accounts by strengthening client relationships, resulting in increased retention.
- De-escalated customer interactions by providing alternative solutions to issues.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Attended trade shows and conferences as a representative of the company.
- Presented product features and advantages to potential customers during sales meetings.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Collaborated with sales team to determine best ways to drive market share.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
Branch Manager
Enterprise Holdings
01.2014 - 01.2018
- Directed daily operations for a 300-vehicle branch, ensuring excellence in customer service at a 90% "completely satisfied" rate, operational efficiency, and profitability.
- Trained, coached, and supervised team of 10+ employees in sales, marketing, and branch operations, achieving 5% month-over-month inventory growth.
- Analyzed profit and loss (P&L) statements to identify trends and implement cost control strategies, leading to improved financial performance.
- Cultivated relationships with local businesses, expanding client base and increasing revenue while enhancing brand visibility in the community.
- Supervised staff to maintain high levels of customer service and satisfaction.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Assisted other branches when needed during peak periods or special projects.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Bachelor's Degree - Business Administration, Major in Marketing
Sam Houston State University
Huntsville, Texas05.2014
Skills
- Field Operations
- Sales
- Customer Relationship Management
- Client engagement
- Account management
- Business Development
- Negotiation
- Consultative Selling Techniques
- Market analysis
- Process improvement
- Operations management
- Team Coordination
- Time management
- Team Leadership
- Budget Management
- Multilingual Communication
- Communication Skills
- Interpersonal Skills
References
Available on request.
Software Proficiencies
- Microsoft Office - Skilled in Word, Excel, PowerPoint, Outlook, and Teams for communication, collaboration, and productivity
- Salesforce - Experienced in managing sales pipelines, customer data, and reporting
- QuickBooks - Proficient in invoicing, expense tracking, and account reconciliation
- CRM Platforms - Effective in using CRMs to track customer interactions and improve retention
- Monday.com - Experienced in project tracking, task management, and team collaboration
- Odyssey - Familiar with using Odyssey for inventory tracking, order management, and operational oversight
- Google Sheets - Skilled in data entry, formulas, and collaborative features
Timeline
Field Consultant
Vanguard Cleaning Systems
08.2025 - Current
Sales/Operations Manager
Robinson Pipe
01.2023 - 04.2025
Account Manager
City Wide Facility Solutions
01.2018 - 01.2023
Branch Manager
Enterprise Holdings
01.2014 - 01.2018
Bachelor's Degree - Business Administration, Major in Marketing
Sam Houston State University