Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
OTR Sprinter Van Driver
Forward Express
09.2023 - 04.2024
Enhanced customer satisfaction by providing timely and efficient transportation services.
Maintained vehicle cleanliness and safety, ensuring a comfortable travel experience for passengers.
Assisted passengers with loading and unloading luggage, prioritizing their needs and convenience.
Navigated through various routes efficiently, utilizing GPS technology for optimal time management.
Contributed to company''s on-time performance record by adhering to strict schedules and deadlines.
Completed daily inspection reports, identifying any potential maintenance issues or safety concerns.
Fraud Detection Specialist
Wells Fargo
02.2023 - 09.2023
Enhanced fraud detection rates by implementing advanced data analysis techniques and tools.
Reduced company losses by promptly identifying and investigating suspicious transactions.
Streamlined the fraud detection process with continuous improvement of policies and procedures.
Collaborated with cross-functional teams to develop robust fraud prevention strategies, mitigating risks.
Process Tracking and Reporting Associate
LPL Financial
09.2019 - 01.2020
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor Of Liberal Arts - Liberal Arts And General Studies
North Carolina A & T State University
Greensboro, NC
06.2009
Skills
Google Maps
Customer Service
Cargo Handling
Safe Driving Practices
Flexibility in scheduling
Conflict resolution techniques
Preventive Maintenance
Timeline
OTR Sprinter Van Driver
Forward Express
09.2023 - 04.2024
Fraud Detection Specialist
Wells Fargo
02.2023 - 09.2023
Process Tracking and Reporting Associate
LPL Financial
09.2019 - 01.2020
Bachelor Of Liberal Arts - Liberal Arts And General Studies
North Carolina A & T State University
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