Jarvis Taylor
10362 Gibbons Creek, San Antonio,TX
Summary
Expert customer service representative with extensive experience in retail bank fraud operations, collections, student loan counseling, and account management. Known for being adaptable, eager to learn on the fly, and a strong problem-solver. Passionate about advancing career goals while contributing to the success of the organization.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering a positive work environment and achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Shift Manager
Burger King
11.2023 - Current
- Ensures food orders, specialty drinks, and desserts follow company recipes and are accurately entered into the POS system
- Organizes shift readiness and position team members to meet sales demands
- Uses equipment and products according to operational guidelines to ensure quality service
Fraud Operations Specialist
Citibank (Citi)
10.2021 - Current
- Conducts complex fraud investigations with minimal supervision and resolves issues directly with clients or third parties
- Monitors process workflow, recommend improvements to enhance productivity and drive compliance with laws, regulations, and ethical standards
- Assesses risks, ensuring the protection of the firm's reputation and assets while adhering to internal policies
Special Investigations Unit
Citibank (Citi)
12.2022 - 06.2024
- Analyzed accounts for suspicious activity and documented findings to support Suspicious Activity Report (SAR) submissions
- Review system-generated alerts for illicit activity and document results in written format
- Generate Suspicious Activity Reports (SARs) in compliance with BSA/AML regulations
- Engage in team collaboration to support a fraud-compliant environment
Incident Reporting Unit Quality Control
Citibank (Citi)
10.2022 - 12.2022
- Improved process efficiency by monitoring workflow and recommending changes
- Conducted quality control checks for categorizing retail bank losses and ensured proper documentation
Accounts Manager
Cleeks Home Furnishings
04.2019 - 04.2021
- Managed 300+ customer accounts, resolving concerns and facilitating delivery and payment arrangements
- Contributed to the store's growth by achieving goals in collections and supporting sales efforts
Collections Specialist
Citibank
11.2008 - 08.2017
- Worked on the Client Focus Team, handling escalated credit card collections and complex delinquency issues
- Negotiated payment plans and applied risk management strategies in compliance with institutional policies
- Increased recovery rates for past-due portfolios while ensuring customer satisfaction
Education
High School Diploma -
Parkway South High School
Ballwin, MO05.2022
Political Science -
University of Missouri-Columbia
Columbia, MO01.2008
Skills
- Leadership & Team Management
- Problem Solving & Critical Thinking
- Negotiation & Conflict Resolution
- Fraud Detection & Investigation
- Collections & Account Management
- Customer Service & Support
- Call Center & Client Communication
- Salesforce & CRM Tools
- Cash Handling & POS Systems
References
Available upon request
Timeline
Shift Manager
Burger King
11.2023 - Current
Special Investigations Unit
Citibank (Citi)
12.2022 - 06.2024
Incident Reporting Unit Quality Control
Citibank (Citi)
10.2022 - 12.2022
Fraud Operations Specialist
Citibank (Citi)
10.2021 - Current
Accounts Manager
Cleeks Home Furnishings
04.2019 - 04.2021
Collections Specialist
Citibank
11.2008 - 08.2017
Political Science -
University of Missouri-Columbia
High School Diploma -
Parkway South High School