JARVIS THOMPSON
Liberty Hill,TX
Summary
Information Technology Specialist with extensive experience in supporting network infrastructure and healthcare IT environments. Manages device deployment and Microsoft 365 administration while ensuring HIPAA compliance. Coordinates IT initiatives that enhance patient care and operational efficiency across multiple sites.
Overview
9
9
years of professional experience
Work History
IT TECHNICIAN
JOL Healthcare, Inc.
Leander, TX
04.2024 - Current
- Provide comprehensive IT support for clinical and administrative staff across multiple offices and remote locations, ensuring consistent uptime and reliable access to healthcare systems.
- Manage setup, configuration, and maintenance of Windows-based laptops, mobile devices, and networked peripherals to support patient care operations.
- Administer Microsoft 365 user accounts, permissions, and licenses to maintain security and compliance with HIPAA standards.
- Install, configure, and maintain healthcare-related software such as HCHB (HomeCare HomeBase), Nextiva, and Citrix environments.
- Coordinated new-hire onboarding by preparing user accounts, system access, and device deployments, aligning with HR and departmental timelines to facilitate smooth transitions.
- Monitored and responded to support tickets through N-able's MSP Manager, ensuring timely resolution and comprehensive documentation of IT issues.
- Collaborated with leadership to implement cybersecurity best practices, safeguarding patient data and ensuring compliance with organizational policies.
- Maintain detailed records of IT assets, equipment returns, and lifecycle management in compliance with internal audit requirements.
NODAL NETWORK TECHNICIAN
United States Army
Anchorage, Alaska
09.2021 - 09.2024
- Designed and configured network infrastructure to meet the unique needs of military operations.
- Delivered technical support for field operations, troubleshooting and resolving network connectivity issues to maintain mission effectiveness.
- Conducted regular performance analysis and maintenance to ensure operational readiness and reliability of communication networks.
LINE OF SIGHT COMMUNICATIONS TECHNICIAN
United States Army
Tacoma, Washington
12.2018 - 09.2021
- Developed and maintained expertise in line-of-sight communication systems and equipment, supporting operational readiness for the U.S. Army.
- Coordinated with military personnel to assess communication needs and deliver tailored technical solutions, improving mission effectiveness.
- Collaborated with technicians to troubleshoot and resolve communication issues, enhancing system performance and reliability.
MULTICHANNEL TRANSMISSIONS SYSTEMS OPERATOR
United States Army
Pyongtaek-si
01.2018 - 12.2018
- Utilized advanced troubleshooting techniques to swiftly identify and resolve network communication issues, minimizing downtime in high-stress environments.
- Developed and maintained expertise in multichannel transmission systems, enhancing troubleshooting and repair capabilities.
- Maintained strict adherence to security protocols, safeguarding sensitive information and communications.
Education
HIGH SCHOOL DIPLOMA -
South Aiken High School
Aiken, SC01-2017
Skills
- Microsoft 365 management
- HIPAA compliance
- IT support
- Technical support and troubleshooting
- Network security
- System configuration
- Network administration
- Network cabling
- System integration
- IT asset tracking
- Problem solving
- Customer service
- Effective communication
Personal Information
Title: Information Technology Specialist
TRAINING
IT FUNDAMENTALS — Google, 2023-10
Timeline
IT TECHNICIAN
JOL Healthcare, Inc.
04.2024 - Current
NODAL NETWORK TECHNICIAN
United States Army
09.2021 - 09.2024
LINE OF SIGHT COMMUNICATIONS TECHNICIAN
United States Army
12.2018 - 09.2021
MULTICHANNEL TRANSMISSIONS SYSTEMS OPERATOR
United States Army
01.2018 - 12.2018
HIGH SCHOOL DIPLOMA -
South Aiken High School