Summary
Overview
Work History
Education
Skills
Timeline
Jarvon English

Jarvon English

Fort Belvoir,VA

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

IPPS-A CRM NCO

Army National Guard Bureau
11.2023 - Current
  • Developed customized reports for improved sales forecasting and accurate performance tracking.
  • Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
  • Actively contributed to company growth by leveraging insights from customer data within CRM system for strategic decision making.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Managed over 500 ROTC cadet transfer from Cadet Command back to the National Guard to become 2nd Lieutenants.

Recruiting and Retention NCO

South Carolina Army National Guard
06.2022 - 11.2023
  • Participated in community events representing U.S. military and recruited interested parties.
  • Filtered interested candidates by eligibility and disqualifying factors.
  • Traveled to schools in area to speak to students about military careers and provide students with materials and literature about military careers.
  • Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.
  • Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing.
  • Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings.
  • Administered Armed Services Vocational Aptitude Battery (ASVAB) test to individuals interested in or curious about military careers.
  • Exceeded mandated quota from headquarters based on military needs and availability.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Reduced time-to-hire by refining interview processes and optimizing interviewer training materials.
  • Facilitated smooth onboarding processes for new employees by coordinating orientation sessions and ensuring completion of paperwork.

Human Resources Training Manager

United States Army
02.2021 - 06.2022
  • Fostered employee satisfaction through continuous improvement efforts based on feedback from staff regarding their training experiences.
  • Coordinated logistics for in-person and virtual trainings, ensuring seamless delivery of content across all locations.
  • Incorporated diverse instructional methods into training modules, accommodating various learning styles among employees.
  • Developed comprehensive training materials to support ongoing professional growth of employees.


Human Resources NCO

South Carolina Army National Guard
08.2020 - 03.2021
  • Resolved employee conflicts through mediation, fostering a positive work environment and improved team cohesion.
  • Coordinated employee training programs, equipping staff with necessary skills for success in their roles.
  • Facilitated performance evaluation processes, providing constructive feedback to employees for continuous improvement.
  • Established effective communication channels within the organization to ensure transparency regarding policies, procedures, updates, or announcements.
  • Streamlined HR processes for increased efficiency with the implementation of modern HR management systems.
  • Developed strategic workforce plans based on organizational goals, addressing staffing needs proactively.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

Horizontal Construction Engineer

South Carolina Army National Guard
07.2019 - 07.2020
  • Monitored construction activities to facilitate design specifications and contracts according to schedule and within budget.
  • Mobilized tractor crawler to clear, grub, strip, excavate, backfill and stockpile.
  • Collected and managed data to develop engineering estimates.
  • Prepared construction reports to document progress and recommend corrective courses of action.
  • Operated tractor-trailer to transport heavy construction equipment.
  • Managed subcontractors effectively, ensuring timely completion of tasks while maintaining quality standards.
  • Enhanced safety standards by rigorously enforcing compliance with regulations and conducting regular inspections.
  • Optimized workflow processes for increased productivity, resulting in faster project turnaround times without sacrificing quality.

Education

Grand Canyon University, Phoenix, AZ
01.2024 - 05.2026

Skills

  • CRM software proficiency
  • Campaign Management
  • Account Updates
  • Schedule Management
  • Training and mentoring
  • Problem Resolution
  • Customer Relationship Management
  • Administration and Reporting
  • MS Office
  • Decision-Making
  • Project Planning
  • Financial Management
  • Goal Setting
  • Performance Evaluations
  • Performance reviewing
  • Employee Coaching and Mentoring
  • Hiring and Training
  • Staff Development
  • Human Resources Management

Timeline

Grand Canyon University - ,
01.2024 - 05.2026
IPPS-A CRM NCO - Army National Guard Bureau
11.2023 - Current
Recruiting and Retention NCO - South Carolina Army National Guard
06.2022 - 11.2023
Human Resources Training Manager - United States Army
02.2021 - 06.2022
Human Resources NCO - South Carolina Army National Guard
08.2020 - 03.2021
Horizontal Construction Engineer - South Carolina Army National Guard
07.2019 - 07.2020
Jarvon English