Jarwin O. Vasquez Claro
Chattanooga,TN
Summary
Motivated team player with articulate communication skills and strong drive for achievement, consistently delivering exceptional consumer advice. Enterprising and ambitious, effectively fostering positive client relationships and providing innovative solutions to meet their needs.
Overview
10
10
years of professional experience
Work History
Consumer Advisor
Blue Cross Blue Shield of TN
07.2025 - Current
- Provide expert guidance on insurance products, services, and consumer rights, delivering a differentiated customer experience
- Resolve complex customer issues through analytical problem-solving and effective communication, presenting clear resolutions
- Collaborate with cross-functional teams to support customer service operations and continuous process improvement
- Manage high-volume workloads while maintaining accuracy, professionalism, and compliance with data privacy regulations
- Demonstrate adaptability and comfort with ambiguity while navigating evolving policies, systems, and customer needs
Restaurant Manager
American Wings
03.2016 - 06.2024
- Led daily operations while partnering with staff across functions to deliver consistent, high-quality service
- Trained, mentored, and developed team members, serving as an informal leader to support performance and growth
- Analyzed financial and operational reports to identify cost-saving opportunities and improve profitability
- Led promotional initiatives and special projects to increase customer engagement and business performance
- Achieved 98%+ health inspection scores by enforcing operational standards and continuous training
Team Leader
Army National Guard
03.2016 - 03.2022
- Demonstrated leadership by mentoring soldiers, enforcing regulations, and supporting readiness across diverse teams
- Led training exercises and collaborated with senior leaders on instruction, logistics, and operational planning
- Supported performance development by coaching individuals to meet physical fitness and marksmanship standards
- Balanced multiple priorities in high-pressure environments requiring accountability and adaptability
Education
Bachelor of Science - Business Management
The University of Tennessee At Chattanooga
Chattanooga, TN05.2024
Timeline
Consumer Advisor
Blue Cross Blue Shield of TN
07.2025 - Current
Restaurant Manager
American Wings
03.2016 - 06.2024
Team Leader
Army National Guard
03.2016 - 03.2022
Bachelor of Science - Business Management
The University of Tennessee At Chattanooga