Jasaatri Blackman
Energetic and highly motivated front desk management. Thrives on creating exceptional guest experiences and making every interaction memorable. The ability to manage high volume operations, resolve concern, and deliver outstanding customer service.
Work History
Front Desk Manager
2 Years 4 Months-Maintained detailed and accurate documentation in hotel systems and followed established policies and procedures.
-multi tasked effectively in a fast paced environment.
-Answered high volume calls and processed payments.
Front Desk Manager
1 Year 3 Months- Welcomed and assisted guest with a professional customer approach.
-Managed guest check in and out.
-Answered phone calls, responded to guest inquiries, and provided information regarding hotel services and amenities.
-processed payments, reservations, and room changes.
-Demonstrated strong communication, multitasking, problem solving , and time management skills.
Customer Service Representative
1 Year 1 Month-Managed incoming calls and customer service inquiries.
-Resolved problems with knowledgeable and friendly service.
-support payment arrangement and managed delinquent accounts.
Customer Service Representative Manager
1 Year-Handeled inbound customer calls regarding account details.
-Educated customers on fees, credit reporting, and payment options.
-completed paperwork, processed and deferred payments .