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Dedicated and versatile professional with experience across hospitality, property management, early education, and retail. Skilled in guest services, front desk operations, team leadership, and child development support. Proficient in multiple industry systems including Opera, Nor1, Amadeus, and Procare. Recognized for reliability, adaptability, and consistently providing excellent service in fast-paced environments. Seeking to bring strong communication and problem-solving skills to a dynamic team.

Diligent Hotelier with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment. Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently, multitasking, problem-solving and maintaining welcoming atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences.

Dynamic Front Desk Agent with extensive experience at Marriott and Hilton, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective problem-solving and efficient use of PMS and Marsha systems. Recognized for maintaining accurate records and reducing billing errors, ensuring seamless guest experiences.

Guest Services professional with experience in luxury and high-volume hotels, including Sheridan Hotels, Fairfield Inn & Suites by Marriott, and The Mark Hotel. Skilled in providing personalized, five-star service as a Bellman/Concierge and Front Desk Agent in 500+ room properties. Experienced in handling guest inquiries, reservations, check-in/check-out procedures, and resolving concerns with professionalism and efficiency. Recognized for strong attention to detail, a polished presentation, and maintaining luxury hospitality standards while working closely with cross-functional teams to deliver an exceptional guest experience.

Sophia Granados

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Front Desk Agent

Childcare Assistant Teacher

Retail Sales Associate

Front of House Trainer

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Bachelor of Science - Hospitality Management

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Front Desk Agent

Childcare Assistant Teacher

Retail Sales Associate

Front of House Trainer

Bachelor of Science - Hospitality Management

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