Hanna Henderson

Prepared airline arrivals and departures with the hotel.

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Ensured accurate billing and payment processing, reducing errors and guest disputes.

• Greeted and assisted guests with check-in and check-out processes.
• Managed reservation systems to ensure accurate booking information.
• Responded to guest inquiries, providing local area information and recommendations.
• Collaborated with housekeeping to maintain cleanliness and readiness of rooms.
• Collected room deposits, fees, and payments.
• Processed payments and handled cash transactions efficiently.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

• Supported servers by delivering food and beverages promptly to enhance guest satisfaction.
• Assisted in maintaining cleanliness and organization of dining area to ensure a welcoming environment.
• Collaborated with kitchen staff to coordinate timely order preparation and service efficiency.
• Monitored inventory levels, restocking supplies as needed to maintain operational flow.