Joseph Santangelo Jr
Montrose,CA
Summary
Dynamic case manager with a proven track record at Ascencia, adept at problem-solving and care coordination. Expert in HIPAA compliance and case documentation, successfully enhancing client support through tailored action plans and effective communication. Recognized for fostering trusting relationships and providing crisis intervention, ensuring optimal resource utilization and client outcomes.
Overview
17
17
years of professional experience
Work History
General Case Manager
Ascencia
06.2017 - Current
- Assisted clients in navigating available resources and services for optimal support.
- Coordinated intake assessments to identify client needs and develop tailored action plans.
- Maintained accurate case documentation to ensure compliance with organizational policies.
- Communicated effectively with multidisciplinary teams to facilitate client progress and service delivery.
- Provided empathetic support during client interactions, fostering a trusting relationship.
- Researched community programs and services to enhance resource availability for clients.
- Developed referral networks to connect clients with appropriate external services and supports.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Lead-Residential Safety Care Coordinator
Salvation Army Haven
12.2008 - 08.2017
- Coordinated patient care plans, ensuring alignment with clinical guidelines and patient needs.
- Facilitated communication between healthcare providers, patients, and families to enhance care delivery.
- Managed scheduling for patient appointments, optimizing resource allocation and reducing wait times.
- Developed and implemented educational materials for patients to promote self-management of health conditions.
- Trained new staff on care coordination processes, fostering a collaborative team environment.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
Education
No Degree - Electro-Mechanical Drafting/Architecture 1 &2
BOCES Trade Tech School
Johnson City, NY06-1982
High School Diploma -
Newport Mesa Unified Shool District
Newport Beach, CA06-1979
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Decision-making
- Care coordination
- Documentation proficiency
- Records management
- HIPAA compliance
- Critical thinking
- Needs assessment
- Vulnerable population awareness
- Trauma informed specialized care
- Multitasking Abilities
Certification
- Heart Saver CPR/First Aid/AED Training - 2 yrs
- Trauma Informed, Trauma Aware Care
- DPSS Mandated Reported
- SAMHSA-Substance Abuse and Mental Health Services Administration SOAR Works SSI/SSDI Certified.
- SHARE! Advanced Peer Specialist, Peer Bridging and Peer Toolkit Certification
Timeline
General Case Manager
Ascencia
06.2017 - Current
Lead-Residential Safety Care Coordinator
Salvation Army Haven
12.2008 - 08.2017
No Degree - Electro-Mechanical Drafting/Architecture 1 &2
BOCES Trade Tech School
High School Diploma -
Newport Mesa Unified Shool District