Jaselyn Almonte
Mount Vernon,NY
Summary
Detail-oriented Patient Account Clerk and customer service professional with experience in medical front desk operations, patient registration, and insurance verification. Skilled in managing high patient volumes, maintaining accurate records, and delivering compassionate, efficient service. Bilingual in English and Spanish with strong communication and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Patient account clerk
Westchester Community health center
Mount Vernon, NY
05.2023 - Current
- Register and check in patients while verifying demographic and insurance information
- Confirm appointments and coordinate scheduling changes
- Verify insurance eligibility and update primary care provider (PCP) details
- Collect co-payments and process patient payments accurately
- Maintain and update patient records in electronic systems
- Provide front-desk support in a fast-paced healthcare environment
Assistant Manager
AutoZone
The Bronx, New York
01.2021 - 02.2023
- Delivered high-volume customer service, assisting 500+ customers
- Managed cash handling, deposits, and daily financial accuracy
- Trained new employees on systems, procedures, and customer service standards
- Coordinated staff scheduling and workflow
Receptionist
Milestone School for Child Development
The Bronx, NY
09.2017 - 08.2019
- Managed front desk operations, greeting visitors and answering phones
- Scheduled and confirmed appointments for over 100 clients
- Maintained organized records and handled administrative tasks
- Provided professional and friendly first point of contact
Assistant Manager
Dominos Pizza Inc.
The Bronx, NY
09.2017 - 08.2019
- Provided customer service in a fast-paced environment
- Managed transactions, cash handling, and shift operations
- Assisted with scheduling and staff coordination
Education
Mount Vernon High School
Mount Vernon, NYSkills
- Patient Registration & Check-In
- Insurance Verification & Eligibility
- Appointment Scheduling
- Electronic Medical Records (EMR/EHR)
- Front Desk & Reception
- HIPAA Compliance Awareness
- Co-pay Collection & Cash Handling
- Multi-line Phone Systems
- Bilingual: English & Spanish
- Microsoft Office (Excel, Word)
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
Timeline
Patient account clerk
Westchester Community health center
05.2023 - Current
Assistant Manager
AutoZone
01.2021 - 02.2023
Receptionist
Milestone School for Child Development
09.2017 - 08.2019
Assistant Manager
Dominos Pizza Inc.
09.2017 - 08.2019
Mount Vernon High School