Jasen Louis
Miramar,Florida
Summary
Dynamic Customer Service Representative with a proven track record at companies excelling in resolving customer complaints and enhancing satisfaction through active listening and critical thinking. I consistently ensure accurate transactions while fostering positive customer relationships. Committed to delivering exceptional service and support in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Grocery Bagger
Publix
03.2024 - 06.2025
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours.
- Handled various payment methods, ensuring secure transactions for customers.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Supported inventory management by restocking bags and supplies as needed.
Customer Service Representative
Pizza Hut
05.2023 - 08.2023
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to improve service delivery and customer experience.
- Handled routine tasks while adapting quickly to changing situations and priorities.
Education
High School Diploma -
Dwyer High School
Palm Beach Gardens, FLSkills
- Customer service
- Active listening
- Critical thinking
- Trilingual - English, French and Creole
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
High School Diploma
Languages
English
Full Professional
French
Full Professional
Timeline
Grocery Bagger
Publix
03.2024 - 06.2025
Customer Service Representative
Pizza Hut
05.2023 - 08.2023
High School Diploma -
Dwyer High School
Similar Profiles
Jacob TimmonsJacob Timmons
Warehouse Selector at PublixWarehouse Selector at Publix
Ashley OsterbergerAshley Osterberger
Pharmacy Technician at PublixPharmacy Technician at Publix
Colin JacquesColin Jacques
Customer Service Clerk at PublixCustomer Service Clerk at Publix
Daniel SanchezDaniel Sanchez
Meat Clerk at PublixMeat Clerk at Publix
Jayden Ayo-AjayiJayden Ayo-Ajayi
Teacher's Assistant at Everglades High SchoolTeacher's Assistant at Everglades High School