Jasen M. Roundtree
Gilbert,Arizona
Summary
Motivated team player with experience in troubleshooting, planning, design and project management. Excellent listener and problem solver even under pressure. Very personable with high work ethics. Skilled in areas of understanding client issues and communicating technical issues in non-technical ways. Well versed in IT Electrical, UPS, HVAC systems.
Overview
2026
2026
years of professional experience
Work History
Data Center Critical Facilities Lead
Toyota Motors North America
07.2022 - Current
- Plan and design power/cooling projects across 137 sites in north America
- Manage vendor relationships for quoting/purchasing of new equipment
- Develop and oversee on-site support of projects including manufacturing plants
- Lead operations team responding to alerts from across all TMNA north America
- Produce budgets for projects and site operational management
- Responsible for physical requirements to ensure 99.999% critical facility uptime
- Create critical facilities SLAs
- Guide staff and users with best practices and general house keeping standards
- Design IT cable infrastructure and ensure compliance with regulations and policy
- Build rack layouts and ensure compliance with regulations and policy
- Ensure critical facilities procedures and processes are followed and establish new procedures and processes
- Track the completion of all service and access requests
- Enforce all critical facility security and escort policies
- Provide equipment accountability and coordination of critical facility equipment installations and removal
- Design of power, space and cooling requirements
- Provide critical facility weekly/monthly/annual status reports
- Review vendor QBR/ABR to ensure valuable relationships
- Counsel with management on new technology advancements to provide better ROI
- Establishes new procedures and processes for efficiency
- 24/7 On-call escalation rotation
- Review and approve requests for change
Data Center Critical Facilities CW
Workforce Logiq (contract to Toyota)
01.2018 - 01.2022
- Support power/cooling projects across 147 sites in north America
- Utilize vendors for quoting/purchasing of new equipment
- Provide on-site support for new build project sites including manufacturing plants
- Monitor and respond to alerts from across all TMNA north America sites
- Assist in budget planning for projects and site operational management
- Work within critical facilities SLAs
- Support the facilities operational staff and users
- Manage the cable infrastructure and ensure compliance with regulations and policy
- Utilize rack layouts and ensure compliance with regulations and policy
- Follow critical facilities procedures and processes
- Support the completion of all service and access requests
- Oversee rack and stack of new devices
- 24/7 On-call rotation
- Create change tickets for scheduled work
- Install and configure UPS/rPDU in monitoring tool
- Ensure HVAC baselines are maintained
- Utilize vendors for outage and repairs
- Report and chart rack utilization
Data Center Support Technician
CSC (contract to Toyota)
01.2008 - 01.2018
- Responsible for physical requirements for 99% datacenter uptime
- Provide support within the data center's SLAs
- Work with the data center's support staff and users
- Install cable infrastructure and ensure compliance with regulations and policy
- Update and utilize rack layouts
- Follow data center procedures and processes and report new and procedures and processes for efficiency
- Support of all service and access requested for data center
- Aid work performed in the data center during business and non-business hours
- Ensure all data center security and escort policies were followed
- Provide equipment accountability and coordination of data center equipment installations and removal
- Advise of power, space and cooling requirements and/or concerns
- Provide data center weekly/monthly/annual status reports
- Performed responsibilities as Lan/Wan administrator, Deskside support, Change management
- Rack and stack of new devices
- 24/7 On-call rotation
- Configure network appliance, Routers and Switches
- Connecting Cisco routers and switches to Windows, Linux, and Unix servers
- Provide on-going monitoring of server systems to ensure availability including backup software and clustered systems
Windows Team Lead
IBM (contract to Toyota)
2007 - 01.2008
- Responsible for 30 man team at 2 locations in Phoenix and California
- Provide detail on root cause analysis
- Manage Shift timing, vacations and on call rotation
- Responsible for meeting 100% of SLA requirements
- Monitored shift incident tickets to ensure reliable updates and resolutions within SLA’s
- Motivate and inspire team members
- Facilitate problem solving and collaboration
- Performed same responsibilities as Windows SA, Lan/Wan administrator, Deskside support
Lan/Wan & Windows System Administrator
TekSystems (contract to Toyota)
01.2005 - 01.2006
- Provide installation, support and troubleshooting for fiber and Ethernet connections for large scale (6509 switches) and small scale switches (3500 and smaller)
- Troubleshoot network appliance issues, manual port configuration
- Connecting Cisco routers and switches to Windows, Linux, and Unix servers
- Configure network appliance, Routers and Switches
- Support dealerships nationwide on Linux based proxy servers
- Apply customer image to freshly installed server hardware using scripted image process
- Completion of server installation with level 3 support team
- Work with vendors to resolve issues on servers both locally and for offsite locations
- Configure and update bios on server hardware, IBM blade/ chassis, HP and DELL servers
- Provide on-going monitoring of server systems to ensure availability including backup software and clustered systems
- Support server systems both locally and remotely using Remote Desktop, SMS Remote Control, PC Anywhere, VNC and DSView
- Resolve issues for applications and users utilizing virtual sessions on terminal servers
- Support virtual servers on VMWare systems
- 24/7 On-call rotation
- Awarded on multiple occasions for dedication and service excellence supporting Toyota
Systems Administrator
Mesa Public Schools
01.2002 - 01.2005
- Responsible for deskside PC support to onsite teachers and students.
- Ran a student lab and taught curriculum provided by teachers.
- Rebuilt and maintained school website.
- Dreamweaver
- Imaged all new computers that came in to maintain a specific quality level, using Norton Ghost and later Altiris.
- Maintained the school server, added/removed users, ran automatic and manual security audits and performed Patch updates.
Deskside Support
IBM (contract to Toyota)
01.2006 - 2007
- Support users for Remote and offsite access to servers Through VPN
- Provide desktop support: setup desktop, create user accounts Image computers and install software.
- Troubleshoot Desktop computer issues, Virus Removal (manual and automatic)
- Performed same responsibilities as Windows SA, Lan/Wan administrator
Additional IT Work History Upon Request
Various
2002 - 2008
- ITIL Change Controller
- Wintel Ops Lead
- Lan/WAN Administrator
- Windows Administrator
Education
Undergrad - Computer Technologies
Mesa Community College
Mesa, AZHigh School -
Red Mountain High School
Mesa, AZ01.2002
Skills
- Experienced in managing Windows Server and Cisco IOS environments
- Proficient in Microsoft IIS and Office applications
- Software proficiency: VMware, Service Now, Netbotz, Site scan, Structureware Data Center Expert and IT Advisor
- Soft Skills: ITIL Change Control, Team Leadership, Project Management, Ticket Management, Documentation Writing, Deskside Support, Disaster Recovery Planning, Environmental Monitoring, Space utilization, HVAC systems, Budget planning, Electrical systems, Facilities management, Building automation, Asset management, Fire protection
Certification
- OSHA 10 Construction
Timeline
Data Center Critical Facilities Lead
Toyota Motors North America
07.2022 - Current
Data Center Critical Facilities CW
Workforce Logiq (contract to Toyota)
01.2018 - 01.2022
Data Center Support Technician
CSC (contract to Toyota)
01.2008 - 01.2018
Deskside Support
IBM (contract to Toyota)
01.2006 - 2007
Lan/Wan & Windows System Administrator
TekSystems (contract to Toyota)
01.2005 - 01.2006
Systems Administrator
Mesa Public Schools
01.2002 - 01.2005
Windows Team Lead
IBM (contract to Toyota)
2007 - 01.2008
Additional IT Work History Upon Request
Various
2002 - 2008
Undergrad - Computer Technologies
Mesa Community College
High School -
Red Mountain High School