Ja Seng Lung
Tulsa,OK
Summary
Highly motivated and detail-oriented individual with a proven ability to provide effective customer support in fast-paced environments. Skilled in resolving customer inquiries, managing complaints, and maintaining positive relationships. Strong communication, problem-solving, and multitasking abilities, focusing on achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Interpreter
MasterWord Services
07.2024 - Current
- Interpreted English-Burmese language in various settings; healthcare, education, legal and community settings.
- Maintained confidentiality and professionalism with accurate and respectful communication.
- Performed a wide range of in-person and remote interpretation tasks, via VRI and OPI.
Interpreter Volunteer
Texas Kachin Baptist Church
10.2022 - 09.2024
- Assisted Burmese-Kachin community through volunteer efforts.
- Provided interpretation in medical facilities for appointments, diagnosis and treatment plans.
- Maintained accuracy and cultural sensitivity while delivering the message.
Assistant Restaurant Manager
Fujiyama-ya
05.2020 - 05.2022
- Ensured all areas of restaurant is clean and well-maintained.
- Managed staff schedules to maintain sufficient staffs during peak times.
- Reviewed daily financial transactions for accuracy across all reports.
- Managed customer satisfaction by resolving complaints professionally and effectively.
- Handled daily administrative tasks such as ordering supplies, processing invoices and reconciling accounts.
- Supported restaurant team including hosts, servers, and bussers during high-demand periods.
Server/cashier
Fujiyama-ya
08.2019 - 04.2020
- Welcomed customers upon entering store and addressed needs promptly.
- Used multitasking skills to maintain service quality while managing multiple tables.
- Worked with POS system to place orders and manage bills.
- Collaborated teamwork during busy shifts for efficient workflow and excellent guest experiences.
- Maintained efficient communication between service staffs and kitchen for smooth service.
Education
Bachelor Of Arts - Psychology
San Francisco State University
San Francisco, CA05.2022
Associate Of Arts - Psychology
Skyline College
San Bruno, CA05.2020
Skills
- Communication
- Time management
- Team management
- Multitasking
- Problem-solving
- Customer Service
- Detail oriented
- Microsoft Access
Languages
Burmese
Native or Bilingual
English
Full Professional
Kachin(Jinghpo)
Native or Bilingual
Timeline
Interpreter
MasterWord Services
07.2024 - Current
Interpreter Volunteer
Texas Kachin Baptist Church
10.2022 - 09.2024
Assistant Restaurant Manager
Fujiyama-ya
05.2020 - 05.2022
Server/cashier
Fujiyama-ya
08.2019 - 04.2020
Bachelor Of Arts - Psychology
San Francisco State University
Associate Of Arts - Psychology
Skyline College
Similar Profiles
Kristen Hejl-RietzKristen Hejl-Rietz
Talent Specialist at MasterWord Services, Inc. Translation & InterpretationTalent Specialist at MasterWord Services, Inc. Translation & Interpretation
Nancy GarciaNancy Garcia
Interpreter at MasterWord Services, Inc. Translation & InterpretationInterpreter at MasterWord Services, Inc. Translation & Interpretation
Julian HernandezJulian Hernandez
Office Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesOffice Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services