JAsha Baker

Identifying staffing needs, developing and implementing staffing solutions, and ensuring that staffing plans meet the needs of the company and available resources. Recruiting and onboarding new employees, conducting interviews, and liaising with recruiting agencies. Creating and managing work schedules, including adjusting staffing plans when needed. Working with the payroll department on employee compensation, managing employee retention programs, and maintaining accurate records. Super user for Onshift, PCC, and UKG Pro. Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process.

Responsible for managing the care of clients while working with their families. Analyzes, evaluates and forecasts current hours and staffing levels against established sales goals and makes recommendations to aid in maintaining proper staffing levels. Creates schedules that maximize the client experience, meet caregiver needs, and control overall agency costs (e.g., overtime). Works highly collaboratively with the Client Care, HR, and Sales teams to ensure the platinum experience for clients, and highly motivated, engaged caregivers. Verified timecards and attendance records to calculate hours worked, and ensure compliance with company policies. Collaborated with the HR department to resolve any discrepancies or issues related to employee pay.

Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues. Inputted patient demographic data into electronic health record system. Collaborated with clinical and administrative staff to meet patient needs. Organized and maintained records by updating and obtaining both personal and financial information from patients.

Searched each financial statement for any payment inconsistencies or errors. Collaborated with patients, customers, third-party institutions, and other team members to resolve billing inconsistencies and errors.

Creating invoices and billing materials to be sent directly to a customer or patient. Inputted payment history, upcoming payment information, or other financial data into an individual account.