Melissa Farquhar
Fort Riley North
Summary
Results-driven staffing and workforce management specialist with a track record of implementing process improvements that enhance operational efficiency and quality of care. Expert in developing strategic staffing solutions and training initiatives that support organizational objectives and elevate team performance in behavioral health settings.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Staffing Specialist
MIND 24-7
Goodyear
02.2024 - Current
- Provided staffing solutions for three behavioral health facilities, including RNs, LPNs, techs, and liaisons.
- Monitored facility census and acuity levels to inform staffing decisions.
- Tracked attendance issues, including call-outs and late arrivals, to identify patterns and inform staffing decisions.
- Communicated promptly and accurately with management and staff regarding schedule changes.
- Attended weekly meetings to discuss workforce strategies and updates.
- Utilized UKG WFM, Five9, Teams, SharePoint, Excel, and Nextiva for effective communication.
- Assisted with payroll coding to ensure accurate employee compensation.
- Enforced departmental policies and procedures while maintaining remote work capabilities.
- Provided training for new staff on scheduling procedures and tools used in the office.
- Maintained accurate records of staffing activities in company database to support audit and compliance processes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Developed scheduling strategies to optimize employee productivity and coverage.
- Trained staff on workforce management tools and best practices.
- Created UKG WFM training SOP for staffing team.
- Implemented process improvements to enhance scheduling accuracy and effectiveness.
- Resolved complex issues related to employee scheduling conflicts or absences.
- Provided technical support in troubleshooting any problems related to the WFM system and tools.
- Conducted system analysis and testing to identify and resolve technical issues, enhancing operational efficiency.
- Performed regular audits of existing scheduling processes and procedures to identify areas for improvement.
Staffing Coordinator
Life care centers of paradise valley
Phoenix
01.2023 - 05.2023
- Managed employee onboarding processes and orientation sessions for new hires.
- Facilitated orientation sessions for new hires.
- Scheduled RNs, CNAs, support staff, and technicians to ensure optimal patient coverage.
- Identified employee requirements and developed staffing strategies to meet demands.
- Assisted HR department with hiring, training, and onboarding of new employees.
- Conducted regular audits of staffing levels to ensure compliance with regulations.
- Prepared work schedules while enforcing compliance with labor regulations.
- Maintained accurate records of employee certifications and training to support compliance and readiness.
- Monitored timekeeping records and processed employee time off requests for accurate scheduling.
- Confirmed staff details and working hours to ensure precise employee compensation.
- Created daily staffing reports and monitored employee performance to keep management informed.
- Collaborated with medical team to enhance patient care and operational efficiency.
- Supported management in addressing employee inquiries and concerns related to staffing.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes.
- Scanned, filed, and indexed documentation to maintain accurate records.
Scheduling Coordinator
Zenith Behavioral Health
Phoenix
06.2022 - 01.2023
- Scheduled RNs, LPNs, CNAs, support staff, and BHTs to optimize patient care coverage.
- Maintained centralized staff scheduling structure to support milieu and nursing shift needs.
- Collaborated with team members to address scheduling conflicts promptly and effectively.
- Monitored staffing levels to ensure alignment with established shift schedules.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Facilitated communication on scheduling issues including PTO requests and shift coverage changes.
- Partnered with temp agencies to address staffing shortages swiftly.
- Managed overtime tracking and reporting for corporate audits.
- Utilized electronic health record systems to track patient schedules and updates.
- Provided training for new staff on scheduling procedures and tools used in the office.
- Assisted in training sessions for CPR and CPI compliance.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Conducted interviews for potential hires while enforcing hospital policies.
- Developed strategies for improving efficiency within the scheduling process.
Lead Behavioral Health Technician
Valley Behavioral Health
Phoenix
02.2021 - 03.2022
- Supervised behavioral health technicians on shift assignments, ensuring adherence to care standards and effective team collaboration.
- Supervised unit operations with up to 8 employees, ensuring compliance with care standards.
- Conducted training sessions for new employees, improving team integration and knowledge of care protocols.
- Developed and implemented individualized care plans for patients.
- Facilitated group therapy sessions, strengthening patients' coping skills and promoting peer support.
- Conducted crisis interventions and provided immediate support to patients.
- Communicated significant changes in patient conditions to treatment teams during treatment.
- Monitored and recorded vital signs, maintaining accurate patient data.
- Maintained accurate records of client progress, treatments, assessments, and related information in accordance with agency policies and procedures.
- Audited charts regularly to ensure up-to-date patient information.
- Conducted thorough searches of patient belongings for contraband to uphold safety protocols.
- Cleaned and disinfected common areas, promoting sanitation and health.
- Performed clerical duties, including scanning and inputting medical records into EMR system.
Billing Specialist
Burns Pest Elimination
03.2020 - 11.2020
- Processed billing invoices for pest control services and maintenance agreements, ensuring accuracy and compliance with company policies.
- Reviewed customer accounts for discrepancies and resolved billing issues promptly.
- Maintained accurate records of payments and outstanding balances in software systems.
- Communicated with clients to address billing inquiries and clarify services, enhancing customer satisfaction and trust.
- Collaborated with field specialists to ensure accurate service documentation for invoicing.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Answered customer inquiries regarding billings, payments, account status.
- Trained new team members on billing procedures and customer service protocols consistently.
- Worked with team members to identify and develop process improvements.
- Generated monthly financial reports to provide insights for operational budgeting and forecasting, aiding in strategic decision-making.
- Supported other departments within the organization.
BHT
Meadows Behavioral Health at the Meadows Ranch
Wickenburg
04.2018 - 08.2019
- Facilitated treatment for individuals aged 12-75 facing addiction, mental health, and eating disorders.
- Ensured safe environment for patient recovery from eating disorders and addictions.
- Counseled patients on individual treatment goals.
- Executed daily responsibilities with precision, contributing to overall patient care quality.
- Developed personalized rehabilitation plans based on individual assessments.
- Monitored patient progress regularly to adjust rehabilitation goals as needed.
- Worked 12-hour shifts to maintain consistent care.
- Filled staffing gaps to maintain continuous patient support and care.
- Collaborated with multidisciplinary teams to coordinate patient care strategies.
- Educated patients and families on treatment processes and expected outcomes.
- Delivered emotional support to patients, enhancing their resilience during rehabilitation challenges.
- Conducted group therapy sessions and educated patients in topics relevant to individual care plan.
- Documented patient interactions and progress in electronic health records systems.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
Resource Coordinator
Oklahoma State Department Of Education
Bartlesville
06.2016 - 03.2018
- Coordinated early intervention services for families with children aged zero to three with developmental delays, ensuring tailored support to meet individual needs.
- Provided resource support to families, facilitating access to essential services and enhancing overall family well-being.
- Maintained stability for families through consistent service provision and support, fostering trust and reliability in service delivery.
- Assessed individual goals in collaboration with family and team members.
- Managed caseloads and scheduled work assignments efficiently.
- Documented all visits in medical records and logs.
- Entered comprehensive records into electronic medical record systems.
- Developed and implemented multimedia campaigns to promote services.
Case Manager/PSR/BST Provider
Bamboo Sunrise Foster Care Agency
Las Vegas
04.2012 - 02.2016
- Delivered behavioral support and psychosocial rehabilitation services, enhancing recovery and quality of life for individuals with mental health disorders.
- Assessed and advocated for services to address comprehensive health and mental health needs of individuals and families.
- Facilitated access to resources, promoting quality and cost-effective outcomes.
- Provided transportation for clients to ensure completion of essential tasks, teaching consistency and independence.
- Cultivated a safe, nurturing environment that fostered individual growth and stability through provided services.
- Trained and observed new employees in patient care practices to enhance service quality.
- Coordinated job fairs, managing logistics and recruitment to connect individuals with employment opportunities.
- Managed HR responsibilities, overseeing grievance interviews, scheduling, advertising, and communication between foster families and staff to ensure effective support.
Rescue Manager
Off Site
Blair
06.1995 - 01.2016
- Responded to emergency situations by traveling for pickups at all hours.
- Conducted interviews with potential families to facilitate successful adoptions.
- Trained and exercised dogs to prepare them for new homes.
- Cared for and groomed dogs in rescue, enhancing their cleanliness and comfort for potential adopters.
- Maintained clean facilities through daily mopping, dusting, and sanitizing of kennels to promote health and safety.
- Engaged respectfully with diverse public, addressing inquiries to facilitate understanding and support for rescue efforts.
- Purchased necessary supplies to support operational needs.
- Managed records and reports to maintain accurate documentation.
Direct Case Manager
Journeys Community Service
Las Vegas
08.2012 - 04.2014
- Developed and implemented individualized care plans for clients.
- Monitored client progress and adjusted care strategies as needed.
- Collaborated with multidisciplinary teams to assess, plan, and advocate for health services tailored to disabled individuals' lifestyles.
- Facilitated communication and program planning to promote quality of life for geriatric, youth, and SMI patients across all age groups.
- Facilitated communication between families and care teams regarding client wellbeing.
- Advocated for clients' rights and access to necessary resources in the community.
- Generated daily reports and presented client progress and activities to upper management to inform care strategies.
- Scheduled regular home visits with clients to assess their overall wellbeing.
- Organized client transportation to medical appointments and community activities.
- Addressed concerns raised by clients or family members in a timely manner.
- Identified opportunities for improvement within the organization's service delivery system.
- Participated in conferences related to best practices in direct care management.
- Communicated with patients with compassion while keeping medical information private.
- To provide individual growth among adults/ adolescents and to help them understand life and its obstacles.
Custodian
Panama City Renaissance School
Panama City
12.2010 - 07.2012
- Provided a safe and sanitary environment conducive to educational purposes.
- Operated cleaning equipment and tools for effective facility maintenance.
- Managed waste disposal and recycling efforts to support sustainability initiatives.
- Monitored supply levels and communicated needs for cleaning materials to ensure adequate inventory.
- Prepared venues for school events and activities.
- Generated daily condition reports to inform superintendents of facility status.
Manager and owner of Quick Clean
Off Site
Mountain Home
07.2005 - 02.2012
- Secured detailed cleaning and reconditioning projects for military installations through competitive bidding.
- Managed payroll processes to guarantee timely employee compensation.
- Conducted interviews for new hires, facilitating staff expansion and skill enhancement.
- Executed new employee training and termination procedures according to company policies.
- Scheduled tasks and resources effectively, optimizing workflow and productivity.
- Facilitated communication between contractors and facilities to promptly address project needs.
- Operated heavy equipment to complete tasks, ensuring adherence to project specifications.
- Prepared homes for final inspections, ensuring readiness and compliance.
Cashier/Customer Service
Walmart
Altus
02.2001 - 12.2004
- Executed cashier duties by processing transactions and managing cash drawer, ensuring accurate and efficient service.
- Assisted customers with film development inquiries and purchases, enhancing overall customer satisfaction in photo lab.
- Supported unloading of carts onto conveyor belt and provided customer assistance.
- Maintained cleanliness and organization of station, restocking misplaced items to create a welcoming shopping environment.
- Conducted inventory counts to ensure accurate stock levels were maintained.
- Stocked shelves and created end caps to optimize product visibility and sales.
- Operated forklift for loading and unloading pallets efficiently in overnight stocker role.
Postmaster Relief
Post Office USPS
Martha
02.2001 - 11.2003
- Delivered mail to post office boxes, ensuring timely distribution to customers.
- Assisted customers by addressing needs and providing accurate information, enhancing customer satisfaction.
- Handled money orders, stamps, and packing materials to facilitate sales transactions.
- Managed cash deposits and financial transactions for business operations.
- Maintained accurate inventory counts of stamps, money, and products at day’s end.
- Scheduled staff shifts to ensure adequate coverage, optimizing daily operations.
- Coached new employees during onboarding, improving their integration into the team.
- Responded to phone calls with professionalism to support customer inquiries.
Education
Psychology (BS degree) -
Ashford University
San Diego, CA08-2014
Skills
- Administrative Experience
- Windows
- Candidate Assessment
- Attention to detail
- Conflict resolution
- Onboarding
- Team collaboration
- Training and orientation
- Background checks
- Human resources support
- Adaptability
- Office management
- Workforce Planning
- Schedule management
- Data collection
- iOS
- Human resources
- Talent Management
- HR Analytics
- Quality assurance
- Customer service
- UKG/Kronos
- Employee Engagement
- Workday software
- Case management
- Business coaching
- Developmental disabilities experience
- Performance Evaluation
- Talent Development
- Kipu
- Front desk operations
- Records management
- Candidate Sourcing
- Communication skills
- Medical records management
- Program Management
- Patient Education
- Budgeting
- SharePoint
- Continuous improvement initiatives
- Nextiva
- Supervising experience
- Home care
- Training & development
- Recruiting
- Leadership
- Customer support
- Teaching
- Materials management
- Pet Care
- Shifthound
- Patient Assessment
- CPR Certified
- Workplace Safety
- Team management
- Employee Support
- Employee Onboarding
- HR sourcing
- ADP
- Medical records
- Typing speed
- Covr
- Conflict management
- Project coordination
- Mental Health
- Motivational Interviewing
- Paycom
- Customer Service
- Recruiting Coordination
- Receptionist
- Documentation review
- Autism Experience
- Animal restraint
- Filing
- Conflict Resolution
- Microsoft Office
- Student engagement
- Medical office skills
- Employee Relations
- Diversity Hiring
- Patient service skills
- Candidate Screening
- Program Development
- Google Workspace
- Employee relations
- Childcare experience
- Remote desktop
- PTSD Care
- Negotiation
- Workforce Development
- Shift management
- Presentation skills
- Patient Care
- Staffing Strategies
- Phone Etiquette
- Interviewing
- Workforce Optimization
- Patient observation
- Guest services management
- Live chat support
- Supervision skills
- Job Market Analysis
- Care plans
- Analysis skills
- Workforce management
- Group Therapy
- Research
- Mac OS
- Google Docs
- Candidate Retention
- Staffing solutions
- Scheduling strategies
- Process improvement
- Payroll processing
- Talent acquisition
- Employee training
- Communication skills
- Problem solving
- Call monitoring
- Active listening
- Front desk management
- Clear communication
- Message documentation
- Message taking
- Professionalism
- Inquiry response
- Stress management
- Telephone etiquette
- Greeting customers
- Teamwork
- Time optimization
Certification
• Driver's license
• First Aid Certification
• Bachelor degree
• CPR Certification
• CPI Certified
• Certified in TIC
• PS-MAPP 2015
• First Aid Certification
• Bachelor degree
• CPR Certification
• CPI Certified
• Certified in TIC
• PS-MAPP 2015
Timeline
Staffing Specialist
MIND 24-7
02.2024 - Current
Staffing Coordinator
Life care centers of paradise valley
01.2023 - 05.2023
Scheduling Coordinator
Zenith Behavioral Health
06.2022 - 01.2023
Lead Behavioral Health Technician
Valley Behavioral Health
02.2021 - 03.2022
Billing Specialist
Burns Pest Elimination
03.2020 - 11.2020
BHT
Meadows Behavioral Health at the Meadows Ranch
04.2018 - 08.2019
Resource Coordinator
Oklahoma State Department Of Education
06.2016 - 03.2018
Direct Case Manager
Journeys Community Service
08.2012 - 04.2014
Case Manager/PSR/BST Provider
Bamboo Sunrise Foster Care Agency
04.2012 - 02.2016
Custodian
Panama City Renaissance School
12.2010 - 07.2012
Manager and owner of Quick Clean
Off Site
07.2005 - 02.2012
Cashier/Customer Service
Walmart
02.2001 - 12.2004
Postmaster Relief
Post Office USPS
02.2001 - 11.2003
Rescue Manager
Off Site
06.1995 - 01.2016
Psychology (BS degree) -
Ashford University