Jasha Goodloe
Muscle Shoals
Summary
A dedicated customer service professional with extensive experience working from home. Skilled in handling customer inquiries, resolving complaints, and providing exceptional service. Proficient in using various communication channels, including email, chat, and phone. Demonstrated ability to multitask and prioritize tasks in a fast-paced environment. Strong attention to detail and excellent problem-solving skills. Consistently meets or exceeds performance metrics and strives to exceed customer expectations. A self-starter who is able to work independently with minimal supervision.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
2
2
years of professional experience
Work History
Receptionist
PetVet Care
Leighton
03.2023 - Current
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Remote Customer Service
Aspire Lifestyles
- Participating in training sessions to improve knowledge and skills
- Escalating complex issues to higher level support teams when necessary.
Remote Customer Service
Home Depot
- Answer customer inquiries via phone, email, or chat
- Resolve customer issues and complaints in a timely manner
- Process orders, returns, and exchanges
- Provide product information and recommendations to customers
- Assist customers with navigating the company's website and online services
- Work collaboratively with other customer service representatives and departments to ensure customer satisfaction
- Maintain accurate customer records and documentation
- Meet or exceed performance metrics and goals set by the company
- Continuously improve knowledge of Home Depot products, policies, and procedures.
Call Center
Alorica
- Answering calls from customers and providing assistance or resolving issues
- Responding to customer inquiries via email, chat or social media
- Recording and updating customer information in a database
- Following up with customers to ensure their issues have been resolved
- Upselling or cross-selling products or services to customers
Education
Advance Academic Diploma -
01.2016
Skills
- Excellent communication skills
- Proficiency in using communication tools
- Time management
- Organizational skills
- Ability to work independently
- Self-motivated
- Problem-solving skills
- Critical thinking skills
- Patience
- Empathy
- Adaptability
- Data entry accuracy
- Office management
- Payment processing
- Team collaboration
- Issue resolution
- Product knowledge
- Effective communication
- Problem solving
- Attention to detail
Timeline
Receptionist
PetVet Care
03.2023 - Current
Remote Customer Service
Aspire Lifestyles
Remote Customer Service
Home Depot
Call Center
Alorica