Jashanti Mackey
Burleson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mouser Electronics
07.2022 - Current
- Delivered comprehensive customer support via phone, email, and live chat, resolving inquiries related to products, orders, and account information.
- Assisted customers with navigating the company website, placing orders, and troubleshooting technical issues during the ordering process.
- Conducted in-depth needs assessments and recommended relevant products, resulting in increased cross-selling opportunities.
- Analyzed customer feedback to identify common issues and provided insights to product teams for design improvements.
- Navigated multiple computer systems and applications simultaneously to track orders, update records, and resolve customer queries.
- Consistently met or exceeded performance metrics, including response time, customer satisfaction scores, and issue resolution rate.
- Streamlined order processing procedures, enhancing efficiency and accuracy of transactions.
Dispatcher
Mansfield Police Department
06.2020 - 02.2022
- Provided critical support by dispatching emergency services, responding to incoming calls via phone and radio, and prioritizing urgent requests.
- Monitored and tracked the location and status of field units, ensuring efficient coordination of police responses to emergencies.
- Utilized specialized dispatch software to log and track incidents, ensuring accurate and timely reporting for internal records and legal compliance.
- Handled high-pressure situations with composure, providing clear and concise instructions to both field units and the public.
- Assisted callers with technical issues related to location services and emergency reporting, resolving concerns while maintaining safety and protocol.
- Coordinated emergency response operations to ensure timely assistance and resource allocation.
Customer Service Representative
Amazon
02.2019 - 04.2020
- Provided chat, email, and phone support to customers, addressing inquiries regarding orders, returns, and technical issues with Amazon's platform.
- Diagnosed and resolved product or service-related problems using technical troubleshooting skills, ensuring minimal disruption to customers' experiences.
- Promoted products in online communities and through various support channels, enhancing brand awareness and customer satisfaction.
- Worked in a high-volume environment, managing multiple customer interactions concurrently while adhering to company policies and performance standards.
- Utilized internal databases and systems to track and update customer interactions, ensuring accurate records and follow-ups.
Education
Bachelor of Science - Forensic Science
Abilene Christian University
Skills
- Technical Troubleshooting
- Problem-Solving
- Multi-tasking
- Microsoft Office
- Records Organization
- Data entry
- Critical thinking
- Active listening
- Customer service
- Call center experience
Timeline
Customer Service Representative
Mouser Electronics
07.2022 - Current
Dispatcher
Mansfield Police Department
06.2020 - 02.2022
Customer Service Representative
Amazon
02.2019 - 04.2020
Bachelor of Science - Forensic Science
Abilene Christian University
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