Summary
Overview
Work History
Education
Skills
Timeline
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Jashanti Mackey

Burleson,Texas

Summary

Compassionate Nursing Assistant with a proven track record at Mansfield ISD, skilled in recording vital signs and utilizing electronic charting. Adept at fostering patient relations and delivering exceptional customer service, ensuring a positive care environment. Recognized for critical thinking and effective communication in high-pressure situations. Experienced with patient care, medical support, and maintaining health records. Utilizes effective communication and empathy to support patient wellbeing. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment. A professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Nursing Assistant

Mansfield ISD, Summit High School
08.2025 - Current
  • Monitored vital signs and documented changes in patient conditions accurately.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Utilized electronic health record systems for efficient documentation and communication.
  • Documented care actions by completing records and logs in medical software system.

Customer Service Representative

Mouser Electronics Inc.
07.2022 - 03.2025
  • Assisted customers with inquiries, resolving issues efficiently and maintaining high satisfaction levels.
  • Provided product information and recommendations to enhance customer experience and drive sales.
  • Managed multiple customer interactions simultaneously while ensuring timely follow-up on outstanding issues.
  • Collaborated with team members to streamline processes, improving response times for customer queries.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Dispatcher

Mansfield Police Department
02.2019 - 04.2020
  • Managed emergency call intake, prioritizing incidents based on urgency and type.
  • Coordinated response efforts with law enforcement, fire departments, and medical services.
  • Analyzed incoming data to improve response times and enhance operational efficiency.
  • Facilitated communication between first responders and callers, providing critical information during emergencies.

Education

Associate of Applied Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
01-2026

Skills

  • Recording vital signs
  • Electronic charting
  • Patient relations
  • Medical terminology
  • Database administration
  • Records management
  • Data entry proficiency
  • Appointment Scheduling
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center operations
  • Scheduling

Timeline

Nursing Assistant

Mansfield ISD, Summit High School
08.2025 - Current

Customer Service Representative

Mouser Electronics Inc.
07.2022 - 03.2025

Dispatcher

Mansfield Police Department
02.2019 - 04.2020

Associate of Applied Science - Medical Billing And Coding

Ultimate Medical Academy