Ja'Shawna Whitmore
Flint,MI
Summary
Results-driven Marketing & Communications professional with a strong background in content creation and community engagement. Skilled in managing social media platforms to enhance brand visibility. Adept at collaborating cross-functionally to drive audience engagement and business success.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
100k Ideas
11.2022 - Current
- Assisted in planning and executing community outreach initiatives and marketing events.
- Oversee direct client service programs, ensuring proficient communication and project execution.
- Manage relationship with Office Hours partners.
- Plan and implement Student Professional and Team Development sessions.
Customer Service Specialist
Huntington National Bank
12.2021 - 11.2022
- Built and maintained relationships with 100+ customers daily, ensuring a high level of satisfaction.
- Managed customer data and analytics, optimizing customer service approaches based on insights.
- Collaborated with internal teams to enhance communication and marketing efforts.
Project Manager
100k Ideas
02.2020 - 02.2021
- Conducted research and compiled reports to assess industry trends and consumer demands.
- Worked with cross-functional teams, including graphic design and financial analysts, to improve client product outcomes.
- Assisted in planning and executing community outreach initiatives and marketing events.
Education
Leadership Flint & Genesee
05-2024
Bachelor of Arts - Communications, Marketing
UNIVERSITY OF MICHIGAN
12-2021
Skills
- Project Management
- Google Suite & Microsoft Office (Word, Powerpoint)
- Administrative support
- Data Management
- Content Creation
- Social Media Management
- Graphic Design (Canva)
- SEO & Google Analytics
- Event Coordination
- Customer Engagement & Relationship Management
Timeline
Customer Service Manager
100k Ideas
11.2022 - Current
Customer Service Specialist
Huntington National Bank
12.2021 - 11.2022
Project Manager
100k Ideas
02.2020 - 02.2021
Leadership Flint & Genesee
Bachelor of Arts - Communications, Marketing
UNIVERSITY OF MICHIGAN
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