Jashier Cruz Donato
Union Park,Florida
Summary
Customer-focused professional with a background in field inspections, insurance support, and regulatory compliance. Contributed to improved inspection protocols, timely issue resolution, and accurate documentation while helping maintain service quality and operational efficiency.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Customer service representative
SEGUROS INSURANCE LLC
Kissimmee, FL
04.2024 - Current
- Resolved customer concerns to enhance service experience and foster loyalty.
- Assisted customers with policy questions, coverage, billing, and claims to ensure clarity and satisfaction.
- Explain insurance policies, rates, and coverage options clearly.
- Process policy changes, payments, renewals, and cancellations.
- Communicate with customers by phone, email, and other channels.
- Documented customer interactions and maintained accurate records to support effective follow-up and service continuity.
- Follow company policies, state regulations, and insurance guidelines.
FIELD INSPECTOR
Tidal Basin
Orlando, FL
02.2023 - 03.2024
- Collaborated with management to enhance field inspection protocols, improving accuracy and decreasing turnaround time.
- Monitored construction and delivery processes to ensure compliance with project specifications.
- Documented conditions with detailed descriptions and photographs to provide clear records for inspections.
- Communicated findings to relevant parties to expedite corrective action plans and resolve identified issues.
- Played an active role in team meetings and training sessions focused on enhancing technical competencies and staying up-to-date on industry trends, policies, and procedures.
CUSTOMER SERVICE
Fiesta Auto insurance
Orlando, FL
05.2018 - 03.2023
- Resolved customer concerns by addressing issues efficiently and ensuring satisfaction.
- Assisted customers with payments, policy updates, and coverage changes.
- Responded to customer inquiries regarding auto insurance policies and accounts.
- Reviewed account information and provided accurate policy details.
- Coordinated with departments to facilitate timely claims and policy support.
- Maintained and updated customer records to support accurate policy management.
- Provided professional and friendly service while meeting company standards.
Education
High School Diploma -
Luz America Calderon
Carolina,PR06-2002
Associates Degree in Communications - Communications
Universidad Sagrado Corazon
San Juan, Puerto Rico05-2006
Skills
- Customer Engagement
- Email Communication
- Data Entry
- Microsoft 365 expertise
- Attention to detail
- Skill in multitasking and problem-solving
- Customer Feedback
- Problem solving
- Ability to learn new concepts quickly
- Computer literacy
- Assistance program experience
- Recovery
Languages
Spanish, English
Languages
English
Professional
Spanish
Full Professional
Certification
- Certified Florida All Line Adjuster License- 620
Timeline
Customer service representative
SEGUROS INSURANCE LLC
04.2024 - Current
FIELD INSPECTOR
Tidal Basin
02.2023 - 03.2024
CUSTOMER SERVICE
Fiesta Auto insurance
05.2018 - 03.2023
High School Diploma -
Luz America Calderon
Associates Degree in Communications - Communications
Universidad Sagrado Corazon