Jashley Lopez

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Transported individuals to events and activities, medical appointments and shopping trips.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Educated customers about billing, payment processing and support policies and procedures.
• Trained new personnel regarding company operations, policies and services.

• Ran errands to support daily needs of management.
• Responded to and directed incoming calls and other communication.
• Resolved basic computer and office equipment issues through troubleshooting.
• Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
• Supported department procurement activities by coordinating with manager for direction.

Graduated in June 2022