Jasime Grady
Call center representative
Goldsboro,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in [Product or Service] to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
13
13
years of professional experience
Work History
Sales Account Manager
VXI Global Solutions LLC
Los Angeles, CA
10.2021 - Current
- Developed and implemented sales strategies that resulted in increased revenue.
- Built strong relationships with clients by providing exceptional customer service.
- Managed accounts to ensure customer satisfaction and account retention.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Utilized CRM software tools to track progress of each sale cycle stage.
Crew Trainer
Taco Bell Restaurant
Goldsboro, NC
05.2018 - 11.2020
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Packer
McDonald's
Goldsboro, NC
09.2010 - 06.2017
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
Education
GED -
Wayne Community College
Goldsboro, NC09.2017
Skills
- Business Growth and Retention
- Business Development
- Sales Tactics
- Contract Negotiations
- Customer-Oriented
- Proven Sales Track Record
- Skilled Multi-Tasker
- Closing Deals
- Relationship Selling
- Paperwork Processing
- Appointment Scheduling
- Inbound and Outbound Calling
- Typing Proficiency
- High-Energy Attitude
- Adaptive Team Player
- Quality Assurance Controls
- Prioritization
- Credit Card Payment Processing
- Customer Service
- Researching
- Shipping and Receiving Understanding
- Grammar
- Call Center Operations
- [Type] sales techniques
- Sales and contact reports
- In-depth knowledge of Salesforce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Sales Account Manager
VXI Global Solutions LLC
10.2021 - Current
Crew Trainer
Taco Bell Restaurant
05.2018 - 11.2020
Packer
McDonald's
09.2010 - 06.2017
GED -
Wayne Community College
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