Jasinta Madison
Summary
Dynamic professional with a proven track record at The Hartford, specializing in critical thinking and problem-solving to evaluate and manage disability claims. Excelled in roles requiring exceptional communication and customer service, alongside expertise in Microsoft Office. Demonstrated leadership enhancing team capabilities.
Overview
7
7
years of professional experience
Work History
Senior Disability Analyst
The Hartford
03.2022 - Current
- Use critical thinking skills to investigate eligibility of coverage for STD,FMLA,LOA,PFL & STAT claims
- Use analytical skills to evaluate claimants functionality for returning to work
- Enhanced communication between clients and providers through consistent follow-ups and progress updates While providing exceptional customer service
Claims Representative
United Healthcare Group
06.2021 - 03.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Fraud Account Supervisor
Capital One
05.2019 - 04.2021
- Contributed to company-wide anti-fraud initiatives, developing best practices for ongoing improvements in fraud management.
- Optimized use of available tools and technologies to enhance fraud detection capabilities within the team.
- Managed complex escalations professionally and ethically, balancing risk reduction with customer service considerations.
Insurance Agent
GEICO
02.2017 - 05.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA12.2016
Skills
- Teamwork and Collaboration
- Exceptional communication Customer Service
- Decision-Making
- Critical thinking and Problem-Solving
- Possesses outstanding organizational ,interpersonal oral and written skills
- Expertise in Microsoft Office
Timeline
Senior Disability Analyst
The Hartford
03.2022 - Current
Claims Representative
United Healthcare Group
06.2021 - 03.2022
Fraud Account Supervisor
Capital One
05.2019 - 04.2021
Insurance Agent
GEICO
02.2017 - 05.2019
Bachelor of Science - Psychology
Virginia Commonwealth University