Dawn Hebbert
Orlando,FL
Summary
Experienced Disability Case Manager with 4+ years specializing in FMLA, short-and long-term disability claims, and return-to-work programs. Skilled in case analysis, medical review, regulatory compliance, and client communication. Adept at coordinating care with healthcare providers and ensuring timely, accurate benefit determinations while providing compassionate claimant support.
Overview
4
4
years of professional experience
Work History
Senior Disability Analyst
MetLife
New York, NY
02.2024 - Current
- Evaluate and authorize disability claims based on medical documentation and plan guidelines
- Communicate with healthcare providers to set return-to-work expectations
- Apply duration guidelines and consult with internal clinicians for complex assessments
- Manage claims involving SSDI, workers' comp, and other offsets
- Ensure compliance with policy provisions and timely benefit processing
Disability Case Manager
Alight Solutions
Orlando, FL
03.2023 - 01.2025
- Approved and administered disability claims, reviewing clinical data and plan eligibility
- Collaborated with providers to facilitate return-to-work planning
- Used clinical resources and disability offsets for accurate benefit adjustments
- Maintained compliance with internal and external regulatory standards
LOA/FMLA Coordinator
Sedgwick Claims Management
Orlando, FL
02.2021 - 04.2023
- Managed FMLA, STD, PLOA, and workers' comp claims; coded and documented per policy
- Informed claimants of documentation, deadlines, and decisions via phone and written updates
- Referred complex cases to physicians, clinical managers, or external evaluators
- Ensured ongoing eligibility decisions aligned with federal/state regulations
- Negotiated accommodations with providers and employers for return-to-work planning
Education
Bachelor of Science - Nursing
Western Governors University
Millcreek, UT06.2025
Master of Public Health -
Kent State University
Kent, OH05.2023
Bachelor of Science - Health Science
Kaplan University
Davenport, IA08.2017
Skills
- Analysis Case Management
- Medical Terminology
- CPT Coding
- Infection Control
- ICD-10
- Behavioral Health
- FMLA/PFML/State Leaves
- Documentation Review
- Workers' Compensation
Timeline
Senior Disability Analyst
MetLife
02.2024 - Current
Disability Case Manager
Alight Solutions
03.2023 - 01.2025
LOA/FMLA Coordinator
Sedgwick Claims Management
02.2021 - 04.2023
Bachelor of Science - Nursing
Western Governors University
Master of Public Health -
Kent State University
Bachelor of Science - Health Science
Kaplan University