SUSAN POWELL
Clifton Park
Summary
Dynamic Disability Analyst with extensive experience at New York State OTDA-DDD, excelling in case management and quality assurance. Proven track record in reducing pending caseloads and training new staff. Strong analytical thinker and effective team leader, adept at implementing strategic action plans to enhance operational efficiency. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Disability Analyst 4
New York State OTDA-DDD
Albany
01.2019 - Current
- Train new staff doctors in case processing as well as the disability policy
- Case assistance/discussion for staff doctors
- Directs and trains first-line supervisors
- Ensure that the quantity and quality of determinations meet established goals and standards; examines production statistics and ensures remedial actions are taken to maintain goals
- Implement action plans for analysts that need more structure to manage and maintain caseloads
- Assist supervisors and analysts in maintaining caseloads by conducting prompt and thorough review of cases to ensure correct actions are taken in a timely manner
- Advise on problematic cases
- Prepare and present verbal and written counseling
- All duties of Disability Analyst 2 and Disability Analyst 3 as needed
Disability Analyst 3
New York State OTDA-DDD
Albany
01.2013 - 01.2019
- Achieved goal of reducing pending caseloads of unit
- Implement action plans for analysts that need more structure to manage and maintain caseloads
- Help analysts maintain caseloads by conducting prompt and thorough review of cases to ensure correct actions are taken in a timely manner
- Advise next actions for aged cases
- Vocational Assessment when needed
- Advise analysts on difficult claims
- Assist with classroom training of new analysts
- Train and mentor new analysts
- Provide them the tools to be effective and efficient analysts
- Perform employee evaluations
- All duties of Disability Analyst 2 as needed
Disability Analyst 2
New York State OTDA-DDD
Albany
01.2009 - 01.2013
- Conduct prompt and thorough review of claims to determine if claimant is eligible for disability benefits under Title II and Title XVI of the Social Security Act
- Maintain electronic caseload taking prompt and effective first actions and timely follow ups
- Review medical reports as well as vocational information
- Clarify any issues with claimants, administrators, physicians or other medical personnel
- Prepare detailed written analysis of the case information providing a full explanation of the investigation, documentation, and assessment of the medical and other evidence that led to the decision concerning the claim
Education
Bachelor of Arts - Psychology
SIENA COLLEGE
Loudonville, New YorkSkills
- Case Management
- Quality assurance
- Critical thinking
- Regulatory compliance
- Policy interpretation
- Case Analysis
- Strategic thinker
- Effective team leader
- Self-motivated
- Analytical thinker
- Strong oral and written communication skills
- Qualitative and quantitative data analysis
- Problem Solver
- Experience as Budget Analyst
Timeline
Disability Analyst 4
New York State OTDA-DDD
01.2019 - Current
Disability Analyst 3
New York State OTDA-DDD
01.2013 - 01.2019
Disability Analyst 2
New York State OTDA-DDD
01.2009 - 01.2013
Bachelor of Arts - Psychology
SIENA COLLEGE
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