Results-driven professional with a dynamic background in customer service and nurse recruiting, offering 8 years of experience and a proven track record of success. Skilled in locating, attracting, and closing top talent while maintaining a strong focus on client satisfaction. Adept at building and nurturing candidate relationships to ensure a consistent talent pipeline. Demonstrates exceptional self-management abilities., successfully handling multiple positions from sourcing to candidate closing. Utilizes a consultative approach, exceeding client expectations and delivering exceptional results. Strong communication and problem-solving skills coupled with a commitment to integrity and teamwork. Authorized to work in the US for any employer.
Hi, I’m
Jasionae Joseph-Perry
Summary
Overview
7
years of professional experience
Work History
GenpactDallas, TX
Process Associate- Customer Care
08.2022 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Spectrum Accountable CareLas Vegas, NV
Travel Nurse Recruiter
03.2019 - 06.2023
Job overview
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
IQorRichardson, TX
Emergency Roadside Assistant
01.2018 - 08.2018
Job overview
- Removed, overhauled and reinstalled mechanical components.
- Evaluated completed work prior to release.
- Notified supervisor of potentially dangerous equipment to take corrective action.
- Led preventive maintenance, safety inspections and annual maintenance inspections.
Spectrum Accountable CareLas Vegas, NV
Travel Nurse Recruiter
04.2016 - 01.2017
Job overview
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Dallas Can Grant East AcademyDallas, TX
High School Diploma
06.2015
University Overview
- Awarded Valedictorian for class of 2015
- 3.8 GPA
Skills
- Stability Sampling
- Productivity Standards
- Process Control Strategies
- Business Controls
- Customer Service and Assistance
- Contract Negotiation
- Cold Calling
- Medical Terminology
- International Recruiting
- Healthcare Management
- Interviewing Clients
- Microsoft Office
- Applicant Qualification
- Candidate Searching
- Maintain Employment Records
- Complaint Handling
- Customer service and care
- Customer care
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Process Associate- Customer Care
Genpact
08.2022 - Current
Travel Nurse Recruiter
Spectrum Accountable Care
03.2019 - 06.2023
Emergency Roadside Assistant
IQor
01.2018 - 08.2018
Travel Nurse Recruiter
Spectrum Accountable Care
04.2016 - 01.2017
Dallas Can Grant East Academy
High School Diploma