Jasiya Ray
Retail Manager
Durham,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Retail Supervisor
Lucky Brand
Durham, NC
07.2022 - Current
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Entered and priced inventory to assist with efficient restocking.
- Trained and oriented associates to maximize team performance.
Department Supervisor
Lowes Improvement
Greensboro, NC
09.2020 - 10.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns and refunds.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Built and designed large displays weekly to promote specific products.
Visual Merchandising Manager
Old Navy, Gap
Greensboro, NC
10.2019 - 11.2020
- Managed merchandising standards and maintained consistency across distribution channels.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Organized store merchandise racks by size, style, and color.
- Worked cross-functionally to create core branding philosophies for [Type] business.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Collaborated with wholesale partners and cross-functional teams to develop solutions for balancing product assortments.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
Server
Randys Pizza
Durham, NC
09.2018 - 03.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Harris Teeter
Cashier
Morrisville, NC, North Carolina
07.2017 - 08.2018
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Clayton High School
Clayton, NC 09.2015 - 01.2018
Bachelor of Science - Biology
North Carolina A & T State University
Greensboro, NC 08.2018 - 05.2022
Skills
MS Office
Excellent Communication
First Aid/CPR
Strategic selling
Process and procedure development
Merchandising operations
Training and Development
Organization and Time Management
Problem-Solving
Teambuilding
Timeline
Retail Supervisor
Lucky Brand
07.2022 - Current
Department Supervisor
Lowes Improvement
09.2020 - 10.2021
Visual Merchandising Manager
Old Navy, Gap
10.2019 - 11.2020
Server
Randys Pizza
09.2018 - 03.2020
Bachelor of Science - Biology
North Carolina A & T State University
08.2018 - 05.2022
Harris Teeter
Cashier
07.2017 - 08.2018
High School Diploma -
Clayton High School
09.2015 - 01.2018