Jasiyah Riddley
San Jose,CA
Summary
Dedicated and adaptable professional with a diverse background in security, customer service, and warehouse operations. Skilled at maintaining safety, handling customer inquiries, and ensuring operational efficiency in fast-paced environments. Strong communicator with a keen ability to manage multiple tasks, solve problems efficiently, and work collaboratively within teams. Known for a high level of reliability, attention to detail, and a proactive approach to addressing challenges. If given the opportunity, I am eager to leverage my expertise in security and customer service to contribute to a dynamic team while promoting a safe, organized, and productive workplace.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
San Jose, USA
09.2023 - Current
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Reported safety hazards for remediation response.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Investigated all reported incidents of theft or vandalism on the premises.
- Provided escorts for visitors as needed throughout the facility.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Provided assistance to other departments as needed, such as deliveries from vendors or contractors.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Warehouse Associate
J.Lohr
San Jose, USA
02.2023 - 08.2023
- Retrieving product shipments, unloading, and loading trucks.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Examined packages and goods for damage, and notified vendors of replacement needs.
- Maintained accurate inventory records through manual and computerized systems.
- Packed materials and items in designated crates and boxes, and properly sealed and labeled crates.
- Processed requests, supply orders, and pulled materials to successfully prepare orders.
- Loaded cargo onto transportation devices, and attached affixing tools to achieve safe transportation.
Security Guard
ABC Legal Services
San Jose, California
01.2022 - 06.2022
- Provided on-site security and protection for ABC Legal staff and visitors.
- Monitored building entrances, conducted routine patrols, and ensured the safety of all personnel.
- Responded quickly and effectively to security incidents, including alarms, disturbances, and emergency situations.
- Ensured the safety of staff and visitors by controlling access points and monitoring security systems.
- Maintained a visible presence to deter and prevent potential threats, or unauthorized access.
- Report any suspicious activities or breaches to management and law enforcement as necessary.
- Assisted in maintaining a secure and safe working environment for all employees.
Customer Service
Home Depot
Milpitas, USA
08.2020 - 12.2020
- Assessing guests' needs and being able to provide assistance with answering any questions they may have.
- Being able to maintain materials in stock and ensuring a clean, safe environment.
- Provided excellent customer service during deliveries.
- Provided superior customer service at all times.
- Conducted performance reviews for customer service staff.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Developed customer service policies and procedures.
- Provided customer service regarding billing inquiries.
- Coordinated customer service initiatives and staff training.
Skills
- Strategically minded
- Hardworking
- Rigorous
- Fast learner
- Team player
- Team leader
- Good communication skills
- Great problem solver
- Lifting and sorting
- Pallet building
- Shipping and receiving
- Labeling and boxing
- Order picking and processing, Risk Assessment, and Safety Hazard Reporting
- Access Control and Visitor Escorting
- Loss Prevention and Theft Investigation
- Security system monitoring
- Conflict Resolution
Timeline
Security Officer
Allied Universal Security Services
09.2023 - Current
Warehouse Associate
J.Lohr
02.2023 - 08.2023
Security Guard
ABC Legal Services
01.2022 - 06.2022
Customer Service
Home Depot
08.2020 - 12.2020