Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jennifer Barnhard

Cumming,USA

Summary

Proven transformation Leader accumulating over 20+ years of professional experience with measurable results throughout the fields of operations, security, investigations, fraud, and compliance. Applies a deep understanding of risk mitigation and regulatory remediation requirements with outstanding results. Demonstrated expertise in creating strong programs through development of robust procedures and controls. Strategic minded with successful and transferable skills with actionable results across multiple industries to include banking (2nd Line of defense), consumer & retail sales, technology & communications.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Program Manager, Cyber Security

Empower Retirement
01.2025 - Current
  • Manages Cyber Security Risk through the execution of a unified risk assessment program.
  • Designed and implemented a unified process to assess third party risks associated with data security, product security and security architecture.
  • Created efficiency and visibility by converting various assessment tracking mechanisms into a single JIRA Kanban workflow.
  • Developed workflow and standard operating procedures for the new Kanban ticketing process.
  • Established new escalation standards to expedite work within assessment process.
  • Currently leading work to bring JIRA Kanban workflow efficiencies to other teams within organizations.

Compliance Director, Conduct Risk

Wells Fargo
05.2020 - 11.2024
  • Providing vision, direction, and risk expertise, across all company-wide Business Groups with a focus on employee misconduct related to Sales Practices, Ethics, Insider Threat, Allegations and Investigations processes.
  • Creation and execution of the Second Line of Defense (SLOD) Conduct Risk Oversight program.
  • Implemented an enhanced procedure governance program by applying expertise in the creation of a standard methodology and execution strategy across the organization, implementation completed ahead of deadline.
  • Strengthened change management and regulatory/policy impact review process across Conduct Risk.
  • Developed framework and governance of a SLOD review and challenge process within Conduct Risk resulting in an expedited process for regulatory remediation efforts.
  • Established new processes & procedures for program assessments that directly supported the closure of 20+ high-profile Regulatory milestones to successful Audit and exam validation.
  • Enhanced business insights of emerging risks within the front lines organizations by developing a quarterly executive leadership summary report to provide results of conduct risk monitoring activities, challenges, issues and outcomes.
  • Resolved high priority regulatory responses and commitments through practical solution-oriented approaches, leveraging risk expertise and developing solutions to drive successful remediation.
  • Created risk-based monitoring in support of second line oversight routines including pilot programs and governance.
  • Directed and maintained an Audit ready program through the execution of a central In Line Quality Control program for procedures performance assurance across organization, including the hiring and training of international resources.
  • Serves as subject matter expert in all conduct-related risk, playing a key role in cross-functional initiatives/teams; formulated, interpreted, and implemented policies to ensure a robust control environment; and developed action plan based on results.

Associate Director, Compliance & Investigations

Verizon Wireless
01.2002 - 01.2019
  • Directed the National Compliance Investigations response team accountable for enterprise-wide compliance & Ethics whistleblower allegations. Over the course of a decade, collaborated with teams on investigations of misconduct, theft and fraud for Retail, Business Direct, indirect, Tele-sales and Virtual sales/payments.
  • Exercised conflict management and strategic critical thinking skills throughout federal collaborations with FBI executives to identify fraud hackers located in domestic and international regions.
  • Oversaw the creation and adherence of Verizon Wireless policy related to Security and Compliance standards.
  • Through the oversight of ethics related processes, policies, and procedures, collaborated with business leaders to develop corrective action plans for 1,100 employees involved in widespread fraud scheme with accumulated losses of $46M, resulting in enhancements of point of sales systems.
  • Provided executive leadership with comprehensive monthly and quarterly dashboard reviews of critical matters with greatest impacts and trends and financial/reputational vulnerabilities.
  • Managed workflow for investigative data analysis and coordinated fieldwork and responses; crafted work plans, reviewed formal policy documents and managed the implementation of process improvements.
  • Accountable for identifying activities that required investigation; for leading confidential/independent investigations, collaborating with HR, and Corporate Security and Law Enforcement as needed.
  • Supported, trained, and implemented the flag ship Verizon Retail Loss Prevention and safety program for over 4k retail locations and over 75,000 employees nationally.
  • Successfully investigated, recovered losses, and aided in the identification of suspects involved in an Organized Retail Crime, collaborated with local and federal law enforcement to investigate groups targeting multiple wireless carriers with fraudulent activation processes and equipment purchases.
  • Successfully solved and implemented large scale programmatic change management at both the local and enterprise level resulting in improved processes, programs, and tools to improve employee and customer safety and satisfaction.

Education

Certification - Information Security

University of Georgia
GA

Skills

  • Organizational Leadership
  • Compliance & Security Risk
  • Written & Verbal Communication
  • Strategically Minded
  • Critical Thinking
  • Regulatory Exam and Remediation
  • Change Management
  • Policy and Procedure Development
  • Audit and Controls and Testing
  • Program Implementation & Management
  • Mentor
  • Performance Management
  • Investigation - Internal/External
  • Non-confrontational Interview
  • Partnership Development

Certification

  • CERTIFICATION; INFORMATION SECURITY MANAGEMENT University of Georgia, Athens, GA
  • CERTIFICATION; CERTIFIED INFORMATION SECURITY MANAGER CISM ISACA (Information Systems Audit and Control Association)
  • CERTIFICATION; NON-CONFRONTATIONAL INTERVIEW & INTERROGATION Wicklander-Zulawski Academy

Timeline

Program Manager, Cyber Security

Empower Retirement
01.2025 - Current

Compliance Director, Conduct Risk

Wells Fargo
05.2020 - 11.2024

Associate Director, Compliance & Investigations

Verizon Wireless
01.2002 - 01.2019

Certification - Information Security

University of Georgia

Similar Profiles

CREATE PROFILE