Jasmine Johnson
Richmond,VA
Summary
Experienced customer support and operations professional across retail, hospitality, and healthcare administration. Known for accurate documentation, reliable follow-through, and prompt problem resolution. Support workflow improvements that strengthen customer service quality.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Order/C.S Specialist
HSN
REMOTE
09.2026 - Current
- Resolved customer concerns regarding billing, accounts, returns, exchanges, shipment updates, and product information, enhancing customer satisfaction.
- Supported accurate order processing by entering customer data and reviewing orders for missing details.
- Provided timely answers using catalog and policy details, enabling informed customer service and fostering trust.
- Enhanced case documentation by accurately recording customer interactions in HSN records, improving information retrieval.
- Recorded customer interactions in HSN case records to ensure accurate documentation.
- Delivered technical support that helped customers work through complex issues.
- Provided technical support for customers in resolving complex issues.
Operator
Teleperformance USA
Richmond, VA
03.2026 - 05.2026
- Answered customer calls promptly, ensuring efficient support for Teleperformance USA contact center.
- Verified caller information using Teleperformance USA systems. through Teleperformance USA account systems.
- Routed complex issues to the Teleperformance USA escalation team, facilitating timely resolution.
- Routine inquiries were resolved with approved Teleperformance USA scripts.
- Documented call details in Teleperformance USA case notes, maintaining accurate records for follow-up.
- Production and quality documentation stayed current and organized.
Hostess/Server
Olive Garden
Richmond, VA
09.2025 - 03.2026
- Directed guest flow at host stand and managed waitlist in busy dining room.
- Assigned seating to optimize table coverage and enhance guest experience.
- Collected food and drink orders while providing accurate, courteous support.
- Served entrees and beverages with timely attention to guest needs.
- Introduced menus and described soup, salad, and breadsticks service.
- Monitored guest satisfaction and relayed special requests to kitchen staff for improved service.
- Prepared tables for next seating and supported clean dining-room presentation.
- Utilized professional communication to foster guest engagement and facilitate order placement.
Store Manager
Carytown Tobacco
Glen Allen, Virginia
09.2024 - 09.2025
- Directed daily retail operations for Carytown Tobacco storefront.
- Oversaw tobacco inventory, stockroom organization, and product display upkeep.
- Managed cash handling processes and register reconciliation.
- Coordinated staff scheduling and coaching to ensure adequate shift coverage.
- Recruited, trained, and supervised new hires.
- Guided customers on product selection and store policy questions.
- Enforced age verification and compliance procedures.
- Managed inventory tracking and physical counts to limit loss.
- Streamlined merchandise receiving procedures to enhance stock management., tagging, and restocking activities.
Authorization Specialist
EviCore Healthcare formerly Care Core National
REMOTE
08.2023 - 05.2024
- Conducted prior authorization reviews to ensure timely utilization management within EviCore Healthcare workflows.
- Prior authorization requests were processed according to department guidelines.
- Communicated authorization updates to members, providers, and health plans to ensure clarity and understanding.
- Routed complex requests to clinical reviewers and escalation teams for appropriate follow-up.
- Document requests were coordinated efficiently with providers and office staff.
- Aligned communication among providers, patients, payers, and other departments.
- Provided customer service for internal and external authorization inquiries to resolve issues and facilitate processes.
- Compliance maintained with applicable regulations, laws, and standards.
Business Associate
Capital One
REMOTE
09.2022 - 02.2023
- Facilitated preparation of business requirements for Capital One product and process changes, ensuring alignment with stakeholder needs.
- Coordinated with diverse teams to achieve collective goals and address service challenges, enhancing team collaboration.
- Executed daily tasks with precision in a fast-paced environment, contributing to operational stability.
- Worked closely with team members to meet project objectives and deadlines.
- Initiated customer interactions through effective communication and relationship-building skills.
- Provided friendly service to resolve customer concerns and support customer satisfaction.
Education
Some College (No Degree) - Certified Clinical Medical Assistant
J. Sargeant Reynolds Community College
Richmond, VASkills
- CMA qualification
- Phlebotomy skills
- Vital signs monitoring
- Patient documentation
- Office software proficiency
- Office administration
- Customer service excellence
- Communication skills
- Hospitality services
- Written communication
- Order processing
Certification
- CCMA
Timeline
Order/C.S Specialist
HSN
09.2026 - Current
Operator
Teleperformance USA
03.2026 - 05.2026
Hostess/Server
Olive Garden
09.2025 - 03.2026
Store Manager
Carytown Tobacco
09.2024 - 09.2025
Authorization Specialist
EviCore Healthcare formerly Care Core National
08.2023 - 05.2024
Business Associate
Capital One
09.2022 - 02.2023
Some College (No Degree) - Certified Clinical Medical Assistant
J. Sargeant Reynolds Community College