Jasleen Kaur

• Excelled in maintaining database systems for diverse airlines like TAP, Air Canada, Virgin Atlantic, and
  Icelandair, ensuring efficient tracking and analysis of operational data.
  Delivered accurate reporting for forecast analysis and adeptly managed emails, conferences, and
  international customer engagements.
  Demonstrated meticulous attention to detail in managing daily records, providing satisfaction in timely
  organization and delivery of essential documents.

Enhanced operational efficiency by streamlining processes and implementing best practices in the
workplace.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising the quality of work.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.

• Exceptionally managed database systems for tracking and analyzing operational data, contributing to informed decision-making at Korean Airlines.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Proficiently coordinated emails, and conferences, and even managed live animals on aircraft, reflecting exceptional organizational skills.
• Skillfully maintained records for up to six months, ensuring a systematic and organized approach to data management.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Collaborated with team members to develop best practices for consistent customer service delivery.