Jaslyn Hanson
McDonough
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inside Sales Agent
Century 21 Results
10.2021 - Current
- Collaborate with fellow team members during peak times or absences, maintaining seamless operations across multiple departments.
- Maintained detailed records of client interactions, ensuring relevant information was easily accessible for future reference.
- Developed strong client relationships through effective communication and personalized sales approaches.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Success and Service Delivery Manager
Chime Solutions
11.2020 - 09.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Initiated improvements in internal communication structures, leading to enhanced collaboration between departments while motivating productive and engaged employees.
- Documented and detailed calls and complaints using call center's CRM database.
- Conducted regular performance reviews for team members, identifying areas for improvement and offering constructive feedback.
Teacher aid
Fulton County Public Schools
08.2015 - 12.2019
- Maintain order and obedience within classrooms, while providing academic and life tools to students in various grade levels
- Developed excellent relationships with fellow teachers and administration personnel, varying over multiple schools
Test scorer
Data Recognition Corporation
04.2019 - 06.2019
- Efficiently scored standardized test for various school systems around the nation
- Implemented and maintained remarkable privacy amongst testing material and software
Certified personnel trainer
Red Lobster, Darden Corporations
03.2011 - 01.2019
- Train Front of House (FOH) employees according to the company’s rules and regulations, to help ensure guest satisfaction and return
- Assisted on establishing a rewards system within our restaurant, while decreasing liquor waste by 8%
- Also train bartenders and servers on problem solving techniques
Education
Bachelor of arts - English
Clark Atlanta University
12.2014
Skills
- Client relationship management
- Conflict resolution and negotiation techniques
- Attention to detail
- Team collaboration
- Exceptional customer service
- Excellent verbal and written communication
- Rapport and relationship building
- Performance evaluation
- Ability to multitask and proven time management
- Customer relationship management (CRM) proficiency
Certification
- Real Estate Salesperson License - Georgia Real Estate Commission. (2021)
- Voluntarily tutor students for standardized and placement testing, UNITY LEARNING NETWORK, Summer 2018/2019
- Sub Diploma Certificate, 2019
- Smart Practices Certificate, 2019
Timeline
Inside Sales Agent
Century 21 Results
10.2021 - Current
Customer Success and Service Delivery Manager
Chime Solutions
11.2020 - 09.2021
Test scorer
Data Recognition Corporation
04.2019 - 06.2019
Teacher aid
Fulton County Public Schools
08.2015 - 12.2019
Certified personnel trainer
Red Lobster, Darden Corporations
03.2011 - 01.2019
Bachelor of arts - English
Clark Atlanta University
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