JASLYN LOPEZ
Chino Hills,CA
Summary
Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A well rounded professional. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
11
11
years of professional experience
Work History
Network Operations Technician
Belize Telemedia Limited
04.2019 - 02.2021
- Performed Network/Service Operations Center (NOC/SOC) duties
- Performed 24/7 Monitoring on WHS Network , TDD, MOBILE, ACCESS, CORE, MPLS, ROAMING,MIND EMIDA/VAS Platform, RNC, LTE, DIGINET, BROADBAND (provide first level fault analysis)
- Trigger and manage Incident Management Process
- Manage Problem Management Process
- Problem/Trouble ticket KPI management and reports
- Manage Mobile ticket KPI & troubleshooting/resolving customer issues
- Manage SLA, ETR for MAINTENANCE WINDOWS
- Manage SLA, ETR for NETWORK NOTICES
- Monitoring all Network Elements and Services
Technician Two
Belize Telemedia Limited
02.2015 - 04.2018
- Performed Broadband Services/Internet Data
- Performed Daily routine system checks
- Established increases in resources on Alcatel ISAM in order to facilitate new or existing DSL services for customers
- Performed Inventory up- keeping, planning for network increase in ADTRAN TOTAL ACCESS nodes & other relevant components required
- Established Cable management and termination of QDF Blocks
- Lead in performing CHANGEOVER from BZ5000 to ADTRAN TA5000 Evolution Project
- Performed Installation of ADTRAN TOTAL ACCESS Node
- Performed Commissioning of ADTRAN TOTAL ACCESS Node
- Provide technical support to OSP/Field Technicians when troubleshooting voice and data issues
- Administrate various management servers for both optical and copper platforms
- Tower works, installation of WHS network elements and other required works for towers
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
Roaming Technician Support
Belize Telemedia Limited
08.2014 - 02.2015
- International Roaming
- IR21 implementation /Configuration
- Establish link for: POWER HAWK PROTOCOL ANALYZER (vital in resolving roaming issues)
- Monitor roaming traffic
- Troubleshoot issues with various international roaming partners daily
- Manage ticket system and run reports
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
Technician
Belize Telemedia Limited
08.2010 - 08.2014
- Performed Core Switching Operations and Maintenance
- Maintain, troubleshoot & configure service featured on Alcatel – BZ5000 and Lifespan 1540 remote small switches
- Worked on upgrades and maintenance on different CS/PS Network Elements
- Manage and maintain Core Legacy infrastructure
- Upgraded and install SGSN and GGSN
- Troubleshoot issues regarding MSC, HLR
- Upgrade and resolve issue on OMS, C20, CS2K, BBSTP, CBM
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
Customer Care Representative
Ready Call Center, Burrell Boom
10.2009 - 12.2009
- Troubleshooting various mobile service issues
- Solve technical issues that customers experience with handsets
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped over 30+ customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associates Degree - Computer Science
Belize Adventist Junior College
Belize Central America06.2008
Skills
- Problem Solving
- Roaming Technical Support
- Excellent Written and Verbal Communication
- Equipment installation and maintenance
- Configuring equipment
- Dependable and Responsible
- Excellent Customer Service
- Time Management
- Technical Lead for Projects
- Vender/Client Meeting
- Acceptance Testing
Love playing soccer, really good at it. Passionate about sports in general.
Currently playing soccer for recreation. Love sports in general.
Timeline
Network Operations Technician
Belize Telemedia Limited
04.2019 - 02.2021
Technician Two
Belize Telemedia Limited
02.2015 - 04.2018
Roaming Technician Support
Belize Telemedia Limited
08.2014 - 02.2015
Technician
Belize Telemedia Limited
08.2010 - 08.2014
Customer Care Representative
Ready Call Center, Burrell Boom
10.2009 - 12.2009
Associates Degree - Computer Science
Belize Adventist Junior College
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