Tammy Sosoo
Garner,NC
Summary
Detail-oriented Medical Receptionist and Patient Account Representative with a strong foundation in medical administration, billing and collections. Proven ability to streamline appointment scheduling and enhance patient communication while maintaining accurate health records and managing sensitive information.
Overview
27
27
years of professional experience
Work History
Personal Care Assistant
Comfort Keepers Home Care
Cary, North Carolina
04.2025 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Documented daily care activities and changes in client conditions accurately.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Financial Care Counselor, Expeditor
Duke Cancer Center
Durham, NC
10.2023 - Current
- Provide patient financial education and counseling
- Achieved departmental targets for upfront collections, including deposits, estimated amounts due, co-pays, and prior balances.
- Ensure and verify key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
- Completed and documented governmental, regulatory, financial, and contractual forms according to procedures to ensure compliance and accuracy.
- Utilized price estimation tool as part of the registration process to provide accurate estimates to patients.
- Pre-determination / Pre-authorizations / Authorizations / Referrals
- Work queues / Reports
- Work with patients to schedule appointments, manage cancellations and rescheduling, and track appointment reminders.
- Ensures documents are scanned/saved to correct location and are legible.
- Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections.
Patient Account Representative/ Outpatient /ER
Vidant Edgecombe Hospital
Tarboro, NC
06.1999 - Current
- Verified patients' eligibility and claims status with insurance agencies.
- Filed and followed up on third party claims to ensure timely resolution.
- Completed pre-certification for medical procedures, surgeries, and radiology services.
- Responded to correspondence from insurance companies.
- Posted and adjusted payments from insurance companies.
- Updated patient financial information to guarantee accuracy.
- Accurately posted surgeries, hospital visits and payments for assigned carriers.
- Reviewed and analyzed coding of diagnostic and treatment procedures in outpatient medical records for accuracy and compliance.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Researched questions and concerns from providers and provided detailed responses.
- Upheld patient and physician confidentiality in all interactions and documentation.
- Entered orders into the EMR system efficiently and without errors.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Prepared patient charts, pre-admissions, and consent forms.
- Managed and updated donor information in databases.
- Precisely evaluated and verified benefits and eligibility.
- Completing the registration process accurately while meeting all deadlines and production quotas.
Intake Specialist
UNC Healthcare
Chapel Hill, NC
09.2018 - 10.2023
- Achieved departmental targets for upfront collections, including deposits, estimated amounts due, co-pays, and prior balances.
- Verified patients' eligibility and claims status with insurance agencies to facilitate timely processing.
- Utilized price estimation tool as part of the registration process to provide accurate estimates to patients.
- Coordinated patient appointments efficiently to ensure timely access to care.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Precertified medical and radiology procedures, surgeries and echocardiograms.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Maintained strict patient and physician confidentiality.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Researched questions and concerns from providers and provided detailed responses.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Managed and updated donor information in databases.
- Responded to correspondence from insurance companies.
- Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure.
- Precisely evaluated and verified benefits and eligibility.
Education
Associate of Applied Science - Business Administration
Pitt Community College
Winterville, NC06-1994
High School Diploma -
North Pitt High School
Bethel, NC06-1992
Skills
- Patient Care Coordination
- Daily Living Assistance
- Health Monitoring
- Client Needs Assessment
- Health records management
- Patient Advocacy
- Verbal Communication
- Attentive Listening
- Organizational Skills
- Relationship Management
- Customer Service
- Detail Oriented
Timeline
Personal Care Assistant
Comfort Keepers Home Care
04.2025 - Current
Financial Care Counselor, Expeditor
Duke Cancer Center
10.2023 - Current
Intake Specialist
UNC Healthcare
09.2018 - 10.2023
Patient Account Representative/ Outpatient /ER
Vidant Edgecombe Hospital
06.1999 - Current
Associate of Applied Science - Business Administration
Pitt Community College
High School Diploma -
North Pitt High School