Sarah Long
Hampton
Summary
Organized Service Coordinator with excellent scheduling, coordination
and documentation talents as part pf a team. Skilled at managing
patient services, providing thorough reports, and ensuring patient
satisfaction. Detail and patient-oriented with proficiency in handling
emergency situations.
Overview
13
13
years of professional experience
Work History
Personal Care Assistant
Ageing Excellence
03.2023 - 11.2025
- Assisted clients with daily living activities to enhance independence and quality of life.
- Monitored client health and reported any changes to healthcare professionals for timely interventions.
- Implemented effective communication strategies to build rapport with clients and their families.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated scheduling of appointments and transportation for clients, improving accessibility to services.
- Trained new staff on best practices in personal care and client engagement techniques.
Service Coordinator
Home Instead Senior Care
05.2018 - 12.2023
- Maintained accurate records and full compliance with government
regulations and agency guidelines. - Initiated contact with appropriate service providers to request
referrals and followed up to confirm appointments. - Established and maintained service schedules for clients
- Upheld quality assurance procedures to maintain patient safety and
satisfaction. - Built strong relationships with patients and families for optimized
care satisfaction. - Assessed customer needs and developed solutions to meet needs.
- Resolved customer complaints and issues to drive satisfaction and
loyalty. - Collaborated with team members to deliver quality health care to
patients. - Multitasked general office duties by answering multiple telephone
lines, responding to emails and completing insurance forms. - Developed and adjusted work schedules for CNA and Caregivers.
CNA
Home Instead Senior Care
03.2013 - 05.2018
- Promoted good oral and personal hygiene by aiding patients with
shaving, bathing, and teeth brushing. - Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs,
documenting observations, administering treatments, and evaluating patient needs. When in the care plan. - Cared for clients with diagnoses such as respiratory failure,
diabetes, Parkinson's disease and muscular dystrophy. - Participated in fun activities with patients to boost mood, improve
overall memory, and provide light entertainment. - Supported ambulation and physical therapy needs by conducting
planned exercise routines. - Completed activities of daily living for patients unable to self-care,
and assisted those with limited mobility in completing tasks. - Transported patients to appointments and outings.
- Upheld infection control and prevention policies.
Education
High School Diploma -
William M. Davies Career & Technical School
LincolnCNA -
911 Programs
WarwickSkills
- Types
- Accurate Recordkeeping, Notetaking and Documentation
- Telephone Communication
- Proficiency in Office Programs
- Logistics Coordination
- Healthcare Administration
- Patient Care Coordination
- Reception
- HIPAA Compliance
- Patient Relations
- Staff Scheduling
- Care plan implementation
- Observational skills
- Problem-solving
Timeline
Personal Care Assistant
Ageing Excellence
03.2023 - 11.2025
Service Coordinator
Home Instead Senior Care
05.2018 - 12.2023
CNA
Home Instead Senior Care
03.2013 - 05.2018
High School Diploma -
William M. Davies Career & Technical School
CNA -
911 Programs